Please note: this is a 2 year fixed-term contract
Hybrid working options are available
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.
We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
The UNO Programme aims to create a single, integrated platform for all of Transport for Wales' public services.
This is a digital transformation programme to support customers and colleagues to plan and pay for their journeys, to include a user-friendly digital interface (new website and application) and will allow customers to plan journeys, purchase tickets, and access real-time information for multiple types of transport. This will be inclusive and include support for those who cannot use digital interfaces.
By simplifying multiple ways we travel by providing a seamless customer experience, UNO is projected to increase sustainable journeys, generate revenue, and deliver significant social and economic benefits for Wales.
As Assistant Project Manager, you will deliver programme support across projects within the Uno Programme.
* Support the Uno Programme Manager and Uno Workstream Leads to deliver a range of projects, by applying robust project lifecycle methodologies, implementing the project plans, scheduling of all tasks, key milestones, and resource management to ensure these are completed safely to time, cost and quality.
* Maintain effective working relationships and work collaboratively across the organisation and our delivery partners by supporting cross-departmental working groups/project teams and sub-committees to ensure an aligned approach to, and effective delivery of, the programme objectives.
* Provide support to the department to ensure a high quality, effective service is delivered to customers, partners and stakeholders when engaging with the business, facilitating a continuously improving customer experience.
* Monitor project progress by following up with stakeholders, provide regular reports to a variety of business and project stakeholders to ensure that project milestones are being met.
Who we’re looking for
* Previous experience of supporting the delivery of projects.
* Previous experience of delivering outstanding customer experience in a customer facing environment (such as contact centre, retail, hospitality).
* Experience of administering project management documentation including project action trackers, programmes, project reporting, risk, and issue processes.
* Relevant degree such as Business, Planning, (or similar) or equivalent experience.
Welsh Language Skills
The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.
Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.
Next steps
Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.
Transport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.
This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.
Please note, we reserve the right to close this vacancy early if we receive sufficient applications.
Job Types: Full-time, Temporary
Contract length: 24 months
Pay: £28,400.00-£35,500.00 per year
Benefits:
* Company pension
Schedule:
* Day shift
* Monday to Friday
Experience:
* management: 1 year (preferred)
Work Location:
* Hybrid remote in Pontypridd CF37
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