Posting End Date: January 16, 2025 Join John Lewis or Waitrose today If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us. That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate. Job Summary: Loyalty is a key part of the business strategy across JLP and is a priority for the Partnership. You’ll be part of a team shaping, delivering and managing the Loyalty transformation, leading the Loyalty Offers plans and operations for John Lewis/ Waitrose You will support the operational delivery (taking ownership in places) of the offers plan and will also take a role in the transformation plan alongside the Offer Operations Senior Manager, providing SME input and championing improvements around offers. This role will be working in a fast-paced, transformation environment so having the ability to adapt to changing business priorities is important. An ability to navigate the business and engage teams to get things done will also be important to your success in this role. Please note this role is known internally as "Offer Operations Manager". Job Description: At a glance Expected Salary - £42,700-£55,000 Contract type - We have 1 permanent role within Waitrose (Bracknell) and 1 Permanent role within John Lewis (London) Working pattern/flexible working - We know flexible working is important to you, and it is important to us too. The Partnership has adopted a blended working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The loyalty team aims for around 1 to 2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings but again, are flexible on this. Location - This role is based at either our Bracknell Head Office or our London Head Office campus (Pimlico). Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate. There is no travel allowance for this role. Key responsibilities You will work closely with the Senior Offer Operations Manager to lead delivery of offers to our customers. Your team will be the centre of excellence on delivering customer offers, championing improvements to the operational systems and process,providing air traffic control for loyalty customer offers, sharing knowledge on how to enhance customer redemption and participation in offers and work closely with our 3rd party partners who own components of the offer operational process. You will also work closely with the Campaign Management Teams (internal or external) to ensure the best targeting and allocation of offers is applied, including writing any targeting briefs required. Your team will lead the QA process for offers, offer terms and conditions, fulfilment of offer (where required), and provide timely resolution of any live offer issues, including a backlog of longer term improvements required. You will build close relationships with other teams who are part of the offer journey, including commercial, product teams, Dunnhumby, Offer Proposition Lead, retail and customer care. Essential skills/experience you’ll need Experience and understanding of deployment of loyalty offers operations Significant experience working in the Loyalty or CRM offers environment, with a strong working knowledge of data & targeting and offer operations. Experience of line management and working collaboratively Significant experience working in a customer data environment, with knowledge of relevant legal and privacy aspects. Experience of managing systems and process changes into a team Significant experience of learning and utilising 3rd parties systems to carry out operational tasks Desirable skills/experience you may have Led a team of marketing operators Expertise in assessing marketing processes and finding ways to improve efficiency or quality of work. Experience of managing and allocating budgets and resource Experience of working within a programme of change management and transformation Operational knowledge of Loyalty schemes. Points schemes a benefit For internal use only: LI-HEADOFFICE LI-HYBRID Pay: £42,700.00 - £64,000.00 Annual Scheduled Weekly hours: 35 Worker Type: Permanent Partner Job Level: Partnership Level 7 Hours of Work: 35 At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview. -