Summary
We are seeking an apprentice Medical Receptionist to join our busy, friendly and experienced reception team whilst working towards a Level 2 Customer Service qualification.
Wage
£19,240 a year
Training course
Customer service practitioner (level 2)
Hours
Full time hours to be worked during core opening hours of 08:00 – 18:30 Monday to Friday. Working hours will be provided at least one month in advance.
37 hours a week
Start date
Monday 5 May 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
We are looking for an enthusiastic, professional and efficient individual who is well organised and self-motivated. The ideal candidate will possess excellent IT and customer service skills.
Working alongside a skilled, dedicated and supportive reception team, you will provide a comprehensive and efficient service to the practice population.
* You will receive, assist and direct patients in accessing appropriate services or healthcare professionals in a courteous and welcoming manner
* Demonstrate the principles of effective active signposting.
* Provide administrative support to patients and practice staff
* Be responsible for undertaking a number of administrative duties such as processing correspondence and supporting the management of clinical recall systems
The post-holder will be required to work flexibly to cover periods of sickness and annual leave.
Where you’ll work
ASHBOURNE MEDICAL PRACTICE
CLIFTON ROAD
ASHBOURNE
DERBYSHIRE
DE6 1DR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
DERBY BUSINESS COLLEGE LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
* Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
* You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
More training information
* DBC Training are a multi award-winning employment and skills training provider
We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
Requirements
Essential qualifications
GCSE in:
* Maths & English (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Administrative skills
* Team working
* Initiative
* Non judgemental
* Patience