Description
Disclaimer: Please note, if you are selected to have an interview with Thermacell, you will receive an email from our applicant tracking system Paylocity (reply-to-sender@mail.paylocity.com) or an email from a Thermacell.net domain. Be aware of phishing emails/text messages. Thermacell will never text or Skype you about your candidacy or personal confidential information. If you are unsure, please contact careers@thermacell.net.
THE COMPANY
Thermacell Repellents, Inc. is a privately held company with a mission to liberate people who love the outdoors from the harmful effects of insects. Founded in 1999 and based outside of Boston in Bedford, Massachusetts, Thermacell makes the world’s leading zone mosquito repellent protecting people and pets up to 20ft in outdoor spaces without sprays, scents, or chemicals on your skin.
Dedicated to delivering the best consumer experience, we have an ever-expanding product line for both adventure and home use. We aim to change the way people repel insects, through our award-winning science backed products, disruptive innovation, and expanding distribution across multiple retail & e-comm channels in over 30 countries across the globe.
Thermacell currently employs 125+ full time employees at our 4 locations: Bedford Massachusetts (Corporate HQ), Buford Georgia (Manufacturing & Distribution), and Hampton Florida (Science & Research Center).
ROLE PURPOSE:
Thermacell is seeking a dynamic, resourceful, and action-oriented Sales & Marketing Support Specialist to accelerate the growth of Thermacell LIV+, SMART Mosquito Repellent Systems by supporting builders, PRO home services companies, and pest control partners in the sales, marketing, and implementation of our installed mosquito control system. This role is critical to enhancing partner engagement, driving product adoption, and strengthening Thermacell’s position as a leader in premium outdoor living solutions.
The Sales & Marketing Support Specialist on the Thermacell LIV team serves as a vital bridge between sales and marketing, playing a key role in converting leads, onboarding professional accounts, executing marketing initiatives, and analyzing sales performance. Working as part of the Thermacell LIV go-to-market team, this role is instrumental in supporting partner sales, sell through, trade events and ensuring partners have the tools, resources, and support necessary to succeed in selling and installing Thermacell LIV+ systems.
STATUS: Exempt
WORKING HOURS: Typically, between 9-5pm M-F (open to some flexibility)
WORK LOCATION: Corporate Office – 32 Crosby Drive Bedford, MA; hybrid option available with a minimum 3 days in Bedford office per week
TRAVEL: minimal; 5% travel expected
KEY RESPONSIBILITIES:
Sales & Partner Enablement
* Support professional partners (builders, home service companies, and pest control providers) by assisting with account setup, onboarding, and sales inquiries.
* Work closely with the sales team to track lead conversion, order approvals, and partner pipeline progress.
* Analyze sales performance metrics, provide insights, and recommend actions to optimize partner success.
* Coordinate partner training sessions and webinars to educate customers on LIV+ features, installation best practices, and selling strategies.
* Maintain and update CRM (NetSuite/HubSpot) and sales dashboards to ensure accurate reporting and forecasting.
* Represent Thermacell at trade shows and industry events, educating potential customers and reinforcing LIV+’s value proposition.
Marketing & Content Development
* Work with the marketing team to develop B2B campaigns, sales enablement tools, and educational content that drive customer engagement and sales conversion.
* Create marketing collateral, email campaigns, and blog content that address common customer pain points, FAQs, and best practices.
* Gather customer insights and testimonials to develop compelling marketing case studies that highlight successful LIV+ installations.
* Help optimize the professional partner experience by identifying gaps in training materials, sales presentations, and digital resources.
Customer Support & Insights
* Support the team in supporting professional partners, assisting with product troubleshooting, system configuration, and installation guidance.
* Support the documentation of partner feedback and work with sales, engineering, and product teams to enhance support resources and technical materials.
* Monitor competitor activity and industry trends, providing insights that help refine marketing campaigns and sales strategies.
* Support marketing automation initiatives, including email campaigns and CRM segmentation, to drive customer engagement and retention.
THE IDEAL CANDIDATE:
* Lives our core values of Drive, Ownership, Integrity, Teamwork and Evolution
* Authentic and personable, humble, smart
* Relentless work ethic juiced by results, not titles or activities
* Externally competitive, internally collaborative
* Highly resourceful. Hands-on and practical
* Chooses curiosity and a commitment to learning over being right
* Radically candid – always with positive intention
* Motivated by challenge, resilient in the face of setbacks or adversity
* Able to critically think and navigate within a variety of ambiguous situations
* Even keeled energy, brings calm to chaos, low drama
* Make impeccable agreements, delivers end to end results with excellence
* Makes high quality data-based decisions with autonomy
* Unquenchable thirst for learning and self-improvement
* Effective communicator meeting people where they are
* Manages multiple, complex, and competing priorities
COMPENSATION
Compensation for this position will include a competitive base salary (range $59,900 - $76,300 annually) and an Annual Target Bonus program-details provided separately. Benefits for this position will consist of vacation benefits at a competitive level, along with 9 paid holidays, 2 Floating Holidays and a day off for your Birthday! Additionally, a company shutdown period is offered for one week between Christmas and New Year’s Day.
We are proud to offer a competitive & valuable benefits package that enables you to protect your health, your family, and your way of life. It includes best-in-class medical & dental insurance where Thermacell pays for 82.5% of the premiums; Thermacell also pays for the first half of your medical deductible through our Health Reimbursement Account. Long & Short-term Disability & Group Term Life insurance (one-time base salary plus bonus up to max) is also available at no cost to you. Forty hours of sick time is also available on your first day of employment.
Additionally, you will have access to a variety of additional benefits such as vision, supplemental life, critical illness, Medical FSA (Flexible Spending Account), Dependent Care FSA, accident, SecureSave savings account, EAP (Employee Assistance Program), product benefit, wellness benefit, and pet insurance for your furry family members! You can find all the details and additional discounts in our benefits guide.
You may start contributing to our 401k after completing 30 days of service (enrolling on the first of the following month). You will be eligible for the employer match up to 4% (base salary + overtime wages - subject to the IRS (Internal Revenue Service) legal limit) after completing one year of service.
WHY WORK HERE?
We are proud of our company culture – it’s the fuel behind our dynamic and buzzing community! Our people are authentic, competitive and compassionate. It’s truly a unique formula for success.
We believe in the virtuous cycle of thriving employees fueling a thriving business. We believe in growing great leaders and helping people to unleash their full human potential. We believe in creating a frictionless organization where clarity and empowerment to do the work that matters as fast as possible. We believe in making impeccable agreements and relentlessly tracking exceptional results and celebrating achievements together! We believe in creating inspiring impact everywhere we can in support of our mission where everyone can be a force multiplier.
OUR CORE VALUES:
* Drive – An optimistic can-do spirit, a passion to delight our consumer, a belief in the importance of determination and the freedom to make a difference.
* Ownership – We are empowered to take accountability for our contributions and desire to do the highest quality work with responsible urgency to drive business results.
* Integrity – We will always do the right thing guided by truth and sincerity. We exercise constructive candor and have the willingness to challenge and be challenged in all interactions.
* Teamwork – The belief that we is greater than me, and with collective brainpower we are better together. We are a community of compassionate support and collective success. We win as one and play hard in celebration together.
* Evolution – We are committed to continuous improvement, always learning, growing, and adapting to constant change. We seek progress over perfection.
OUR COMMITMENT: Thermacell is committed to preserving a culture of diversity, inclusion, and belonging. The collective sum of our individual differences, knowledge, life experiences, and unique talents represents a significant part of our culture and is the foundation for our accomplishments and impact. We strive to create a supportive community where we all can show up as our authentic selves and are confident and comfortable to be genuine with our teammates in our day-to-day work environment. We are proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, citizenship, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, age, physical or mental disability, veteran status, marital status, genetic information, or any other characteristic protected by state, federal or local law.
OUR AWARDS:
Popular Mechanics - Grand Award Winner - Recreation - Best of What's New 2018 New York Times Wirecutter - The Best Mosquito Control Gear for Your Patio or Yard Outside Magazine - Best Car Camping Gear 2018 Backpacker Magazine - Best Backpacking Accessory 2019 Field & Stream “Best of the Best” Award - Good Housekeeping Research Institute #1 Tabletop Mosquito Repellent – LIV Smart Mosquito Repellent System - CES TWICE Awards 2022-2021 - Canadian Tire Digital Excellence Award – CES New Tech Award – IDEA Good Design Award – Good Housekeeping Home Products Award - This Old House Editor’s Choice – Time Magazine Best Inventions 2022, Outside Gear Guide Editor’s Choice 2022, NYT Wirecutter pick for “The Best Mosquito Control Gear for your Patio or Yard” 2023, CNN Underscored Editor’s Pick 2024
SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED
* 2+ years of experience in sales support, marketing coordination, or B2B customer success
o Preferably in home services, pest control, working with builders/building materials, or technology-driven products.
* Strong ability to manage multiple initiatives, collaborate with cross-functional teams, and execute integrated campaigns in a growth oriented business with multiple priorities.
* Proficiency in NetSuite and HubSpot (or similar CRM/marketing automation tools) for managing sales pipelines and marketing outreach.
* Strong communication and content creation skills, with the ability to develop marketing materials, email campaigns, and educational resources.
* Relevant analytical experience with sales data, identifying trends, and making data-driven recommendations.
* Ability to speak confidently and accurately about technical products and engage with potential partners.
o Trade show and event experience is a bonus
* Self-motivated problem-solver, able to thrive in a fast-paced, collaborative, innovative and customer-focused environment.
* Experience working with or within a marketing, PR, or digital agency is highly desirable.
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