Customer Service Advisor£26,000 PA Quarterly bonus schemeEynsham, OX29Full-Time / PermanentMonday to Friday 08:00-17:00Job Summary:As a Customer Service Advisor, your primary role is to deliver an exceptional experience to all customers and promote our complete range of products and services. You will ensure customer needs are managed in a timely and professional manner by being highly organised and knowledgeable about our products, processes, and systems. Your positive and helpful attitude, combined with your experience, will help you exceed customer expectations when answering questions, processing orders, and providing solutions to customer enquiries.Key Responsibilities:" Answering inbound customer calls" Making outbound calls to lapsed and active customerso Accurately processing orderso Providing prices and stock availabilityo Identifying the best-suited product for the customero Problem-solvingo Building strong relationships and identifying opportunitieso Recognising upselling opportunitieso Advising on lead-time for back-ordered itemso Providing updates on order status" Managing orders and quotationso Following up on provided quotationso Updating the company CRMo Serving at the Trade counterBenefits:Company bonus scheme30 days annual leave - Increasing by one per year up to 33Additional days off for: Birthday / Christmas Eve / VolunteeringFree parkingDiscounted rates for company productsCompany social eventsHow to Apply:If you are passionate about customer service and meet the above requirements, we would love to hear from you. Please send your CV including contact details and we will be in touch.