Job Description
Role: Account Manager (Internal)
Salary: £35,000-£40,000 per annum (depending on experience) plus benefits and annual bonus
Location: Birmingham
Full time, on-site
What's In It For You:
Join a dynamic, expanding company and become an MRO expert shaping your sales career. Enjoy competitive compensation, growth opportunities, and a supportive team environment.
About Our Client:
Join a rapidly expanding company leading the way in specialist industrial parts for component manufacturing businesses. Their dedication to quality, innovation, and customer satisfaction has fuelled record year-on-year revenue growth. They boast a positive company culture with extremely low staff turnover (this is a newly created role).
Job Purpose:
Proactively manage a portfolio of existing customer accounts, focusing on exceptional relationship building, maximizing sales opportunities, and ensuring unparalleled customer satisfaction.
Main Responsibilities:
* Relationship Management: Cultivate and strengthen relationships with existing clients, becoming their trusted advisor for their MRO (Maintenance, Repair, Operations) needs.
* Order Management: Seamlessly process sales orders, expediting fulfilment, and proactively addressing any order-related concerns.
* Sales Growth: Identify upselling and cross-selling opportunities within existing accounts to increase revenue.
* Technical Expertise: Develop in-depth knowledge of MRO products and applications to provide consultative support to clients.
* Customer Communication: Serve as the primary point of contact for clients, promptly addressing inquiries and resolving issues via telephone and email.
* Market Awareness: Stay informed about industry trends and competitor offerings to provide strategic recommendations to accounts.
* Collaboration: Work closely with internal teams (sales, procurement, technical support) to ensure a seamless customer experience.
* CRM Management: Maintain accurate and up-to-date client information within the CRM system.
Qualifications and Skills:
* Account Management Background: A proven track record of success in account management or a similar customer-facing role.
* MRO Experience: Previous experience working with MRO products or in an MRO-related environment or a knowledge of the area work be great, but not essential.
* Relationship Building: Exceptional interpersonal skills with the ability to establish rapport and foster long-term client partnerships.
* Proactive and Sales-Driven: Natural inclination to identify new opportunities and drive revenue growth within existing accounts.
* Excellent Communication: Strong verbal and written communication skills.
* Problem-Solving Mindset: Ability to think critically and resolve customer challenges effectively.
* Attention to Detail: Meticulous in order processing and account management.
* Computer Proficiency: Proficient in CRM systems and Microsoft Office Suite.
Benefits:
* Competitive salary of circa.£35,000-£40,000 per annum (depending on experience) + benefits package.
* Annual bonus based on company performance.
* Opportunity to contribute to a successful and rapidly growing organisation.
* Ongoing training and career development opportunities.
If you are a highly motivated individual with previous MRO or industrial products experience and a passion for delivering outstanding customer service, we would love to hear from you.