Business Area/Function: BES – Manufacturing and Industrial
Position: Account Director
The Account Director will be responsible for all contractual obligations, establish effective client relations, and continuously improve customer service as well as develop potential business growth. The company is responsible for delivering hard and soft services across the portfolio. The contract revenue is between £4 and 6M pa with an expected return in margin of 7%.
The Account Director will be expected to identify and exploit opportunities to grow the contracts, utilising functional support and other operational teams where appropriate. Responsibilities include:
1. Develop specific objectives and business plans in line with the contract growth plan.
2. Develop plans to improve direct delivery of services.
3. Assist in creating an expanded bespoke self-delivery model of FM Services.
4. Assist in developing Project Services.
5. Assist in developing Energy Services.
6. Deliver and communicate account-specific performance objectives and contribute to company objectives by meeting own performance objectives.
7. Ensure compliance with all statutory and company procedures across all the functions, Safety, Health, Environmental and Quality (SHEQ).
8. Monitor, review and demonstrate a process of continuous improvements across all service lines, driving efficiencies and best in class services.
9. Ensure staff are trained and equipped to directly deliver a greater range of services.
10. Monitor and coordinate resources effectively to achieve the agreed performance KPI's & SLA's.
11. Awareness of the potential risks and opportunities arising within the account.
12. Lead the account management team.
13. Conduct building audits and develop improvement plans as may be necessary.
14. Develop and review risk register.
15. Develop and maintain key customer relationships.
16. Agree, monitor and control SLA's and performance measures for designated service lines.
17. Understand and meet customer requirements, utilising feedback to enhance service delivery.
18. Monitor the performance of sub-contractors to ensure optimum effectiveness and fair and consistent attitude in all dealings at all levels.
Minimum Requirements:
1. Significant experience operating at a senior level delivering contract services.
2. Excellent commercial and financial acumen.
3. Experience of performance related contracts and management systems.
4. Awareness of soft services.
5. Experience of working in a production environment.
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