Main purpose of the job:
To provide comprehensive administrative support to a range of services across the Council to meet the core business needs of the service (as deployed by the Team Leader and agreed with the Customer Service Operations Manager.
Main Duties and Responsibilities:
1. Under the direction of the Team Leader, to ensure that key administrative tasks assigned are undertaken and delivered as set out within the Service Level Agreement, meeting agreed timescales and frequency.
1. To work within consistent business support and administration processes and
1. To develop an understanding of the specific business support and administration needs of the service area where the post holder provides administrative support.
2. To develop an in-depth knowledge of legislative and statutory requirements of the service area and understand how this impacts on their role, ensuring that these are met as outlined within the Service Level Agreement.
3. To adopt systems and processes to meet operational needs of the team and to ensure that the team's data and information is accurate, up-to-date and of a high
4. To adopt a flexible approach to working, and, under the direction of the Team Leader, respond quickly and effectively to peaks and troughs in service To develop an understanding of all business support hubs which will allow greater resilience and flexibility across all...