Service and parts advisor

The Service and Parts Advisor will be responsible for the smooth daily operation of the Service/Parts Reception working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication

Working hours: Monday to Friday 8:00-18:00, with a 1-hour break per shift and alternate Saturdays 8:00-12:00.

Essential duties and responsibilities

 Ensure a steady and realistic flow of available work through the workshop
 Support and maintain customer’s service schedules, MOT and O Licence requirements
 Provide basic advice and estimates to customers
 Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures
 Ensure service and inspection documentation are correctly completed, and customer defect procedures adhered to
 Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing
 Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
 Run back counters
 Pick and deliver correct parts to workshop on time
 Complete relevant documentation including invoices etc.
 Work together with the workshop and other departments
 Return warranty and service exchange units regularly
 Receive and inspect all packages delivered, resolving any problems
 Stock management
 Department housekeeping
 Parts ordering
 Deal with suppliers
 Control stock in cost effective manner
 Deal with customers/colleagues in professional manner
 Chase supplier credits
 Provide cover at other branches as and when required
 Any other duties relevant to the smooth and efficient operation of the department as determined by your manager

Candidate requirements

Education and/or Experience

 Computer literacy
 Knowledge of heavy vehicle parts and systems

Essential Knowledge, Skills and Abilities

 Current driving licence
 Ability to work within a team
 Ability to work within guidelines and to deadlines
 Excellent written and oral communication skills
 Excellent customer service skills
 Computer literacy
 High level of computer literacy
 Solution-driven approach
 Awareness and understanding of Health and Safety requirements
 Possess excellent accuracy and numeracy skills
 Detail orientated
 Excellent organisation and analytical skills
 Ability to work under pressure and have a solution-driven approach
Possess excellent accuracy and numeracy skills

Desirable Knowledge, Skills and Abilities
 A technical understanding
 Knowledge of the Automotive Industry