We are recruiting on behalf of our client for an IT Support Technician. This is a permanent role, based in Alfreton
You will be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing, and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions.
Job Duties
Basic end user training.
Creation and upkeep of documentation in Confluence.
User onboarding and offboard
- Creating new users
- Assigning rights to relevant software and files
- Resetting passwords.
Installation and configuring new and existing desktops, laptops, mobiles phones and tablets.
Diagnosing and troubleshooting software and hardware issues.
Repairing and replacing damaged/failed computer and network components.
Supporting people whenever they encounter challenges with computers and network devices.
To undertake project work as assigned by the IT Management Team.
Liaise with 3rd party support.
Stock management of IT equipment.
What we are looking for -
Microsoft Office Suite experience
Basic networking experience
- Understanding of common network devices: Firewalls, routers, switches, and access points.
- Cabling: Patching to switches and making cables.
Methodical approach to investigating issues using tools such as Google, ChatGPT etc.
Great people skills with people from diverse backgrounds and IT skills levels.
Good written and verbal communication skills.
Reliable and punctual
Driving license and access to your own car are mandatory.
What's in it for you -
Given the requirement for a passionate individual our client also offers time within work hours to develop your IT skills to upskill yourself alongside the growing use of technology in the organisation.
Permanent role
Salary £27-£30k per annum
Working Monday to Friday, 37.5 hours per week
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