Job Overview
We are seeking a dedicated and enthusiastic Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive shopping experience. Your responsibilities will include handling transactions, assisting customers with inquiries, and maintaining an organised checkout area. The ideal candidate will possess strong communication skills and a friendly disposition, making every customer feel valued.
Responsibilities
1. Greet customers warmly and assist them in a friendly manner.
2. Process transactions accurately and efficiently at the cash register.
3. Handle cash, credit, and debit card payments while ensuring security protocols are followed.
4. Address customer inquiries and resolve any issues that may arise during their visit.
5. Maintain an organised checkout area, ensuring it is clean and well-stocked with necessary supplies.
6. Provide product information to customers and assist them in making informed purchasing decisions.
7. Collaborate with team members to enhance the overall customer experience.
8. Uphold company policies and procedures while promoting a positive shopping environment.
Skills
1. Excellent time management skills to handle peak hours efficiently.
2. Strong phone etiquette for effective communication with customers over the phone.
3. Proficient in English; additional languages such as Spanish are highly desirable (bilingual or multilingual candidates are encouraged to apply).
4. Ability to communicate clearly and effectively with customers and team members.
5. Basic maths skills for accurate cash handling and transaction processing.
6. Organisational skills to maintain an orderly workspace and manage multiple tasks simultaneously.
7. Sales skills to promote products effectively and contribute to store goals.
Job Type: Full-time
Additional Pay:
* Bonus scheme
* Commission pay
* Performance bonus
* Tips
* Yearly bonus
Schedule:
* Monday to Friday
Work Location: In person
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