Freightserve are looking to recruit a Cargo Agent for a Heathrow based GSA. The GSA is based in the Heathrow area.
Job Description:-
Working as part of a team, interact with customers and suppliers to achieve the efficient processing of air cargo shipments, with the ultimate goal of maximising the available capacity and revenue.
Key Responsibilities:-
* Process air cargo bookings
* Deal directly with customers and suppliers
* Respond promptly to customer inquiries
* Obtain and evaluate all relevant information to handle bookings, pricing and service inquiries, flight and truck planning
* Anticipate and respond promptly to operational issues
* Attend handling company offices and warehouse as necessary (PPE provided)
* Postflights and onward transhipments follow up
* Handle and resolve customer complaints
* Written quotations and 'adhoc pricing’
* Record details of inquiries, comments and complaints and actions taken
* Follow up on customer interactions
* Communicate and coordinate with internal departments
* Organise workflow to meet customer timeframes
* Direct requests and unresolved issues to the correct departments
* Create and maintain all computer records as necessary
* Any other reasonable task as defined by the Operations Supervisor and Management.
Requirements:-
* Customer service
* Knowledge of airline and cargo handling practices
* 5 year background check and Criminal Record declaration
* Air Cargo Security (training provided if necessary)
* IATA Dangerous Goods Awareness (training provided if necessary)
* Flexible approach
* Ability to work as a part of a team
Hours are based on a 37.5 hours working week. Working between 0800 &1800 dependent on rota Monday - Friday, plus week on call / weekend working approx 1 in 5, which is paid at £300.
Please only apply if you have the necessary experience as only people with the correct experience will be contacted