At KCS we've introduced a flexible hybrid work policy, This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." For over 40 years, we have been designing, building, and providing software and technology solutions for logistics, haulage, warehousing, and pallet networks across the UK. As part of the Kerridge Commercial Systems (KCS) family, we have strengthened our capacity for innovation and growth, while remaining true to our core values. Our team combines more than 150 years of hands-on experience in logistics and supply chain management with deep expertise in software development and a passion for driving the logistics industry forward. With over 3,500 users, we pride ourselves on continual product innovation, all developed in-house by our seasoned technology and logistics experts. We never take a one-size-fits-all approach each solution is tailored to meet individual customer needs with precision and efficiency. At Vigo, our industry professionals are constantly striving to improve every facet of our products and services, ensuring that our solutions represent best practices and cutting-edge technology. We are you. We, are Vigo Software. The role is to evaluate internal and external software requirements in relation to a business domain or model and create a best-in-class solution that meets the requirements, whilst keeping all stakeholders involved throughout the process. Key Responsibilities: Project initiation – establish and understand the existing problem or new business requirement and create a visualisation of the requirements where possible to determine whether the project should be funded. Ensure all stakeholders are involved to gain comprehensive information and understanding of the requirements. Customer visits. To enable provision of excellent solutions. Business Analysts will be required to travel to customer sites to better understand their problems and products use case. Business Analysts will also be involved in demonstration of prototype and product to ensure accurate solution and specification. User input is seen as critical to developing user engagement through exceptional UI. Strive to understand the principles and terminologies that you come across, especially when entering a new business domain. Evaluate the business needs, make sense of the available information and ensure that project teams understand all the details they require. Collaborate with numerous stakeholders within the company and to ensure that their concerns, requirements, and contribution are included in the requirements specification document. Preparing the project charters to ensure the management can make investment decisions. Once the requirements specification document is passed on to Engineers for development, you may still be called upon to provide clarity to Engineers, negotiate with stakeholders on conflicting requirements, etc. This may include holding meetings to deliberate on solving specific problems, identify risks and manage technology-related restrictions. The responsibility of the business analyst is to collaborate with other players in the business to establish what the requirements are and to ensure everyone within the project understands them. Also, you should facilitate communication and knowledge sharing to ensure clients’ needs are met effectively. Carry out comprehensive research in order to understand business needs. This may involve researching their competitors, deliberating with subject matter experts, carrying out document analysis, and developing prototypes. Once business requirements have been elicited, the BA should organise them into a formal and written document which can be shared with all stakeholders. To execute this process effectively, the BA should have the expertise to present the final results of the analysis in an accurate, clear and understandable manner. Engineering will be presented with the specification document after the relevant stakeholders have approved it, though it’s always helpful to carry them along from the onset of the project. Engineers should have the opportunity to ask questions for clarity Business analysts may or may not be involved in testing the final product, depending on whether software testers have been employed to carry out the tests or not. The outcome of the tests will determine whether the product is ready to be put to live or not. Other duties may include user training, change management and user support, after the project is launched. Skills, Knowledge and Experience: Logistics/transport/supply chain experience highly desirable Experience of using DevOps and Microsoft Visio At least 3 years experience in a Business Analysis, Systems Analysis or Operations Analysis role Experience with business systems and/or business process design Waterfall and Agile experience Articulate communicator with the confidence to deal with all levels of stakeholders Business Systems analysis certifications are highly advantageous Company Info Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively. Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. Health and Safety The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work. Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes. LI-Hybrid