Receptionist role summary: Highly courteous and engaging individual with a passion for service excellence, ensuring memorable welcomes, exceptional service, and effective task completion.
* Be highly courteous and give our guests a memorable welcome and lasting impression
* Provide exceptional service by demonstrating full knowledge of our products, services and facilities
* Ensure that the daily task list is completed effectively
* Work collaboratively with your colleagues to deliver captivating experiences
* Take initiative in accommodating our guests needs in a resourceful manner
* Excellent guest engagement skills
* An ability to bring the guest experience to life throughout the hotel
* Willingness to learn and work with IT systems quickly
* The ability to communicate and organize yourself in line with different guest expectations
* A good command of English is essential, a second language is advantageous
* Genuine career opportunities within our business
* Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
* Staff incentives when you and the team perform
About us:
Situated on iconic Princes Street, the Mount Royal Hotel Edinburgh by The Unlimited Collection boasts an unbeatable location in the heart of Scotland's vibrant capital. Just a 4-minute walk from Edinburgh Waverley station and a 30-minute drive from the airport, our hotel offers easy access to must-see landmarks such as Edinburgh Castle and The Royal Mile.