Service Desk Supervisor (Scheduler/Planner/Controller)
Location: Stourport-on-Severn
Salary: £33,000 to £35,000 + 20 Days Holiday + Bank Holidays + Pension + Health Plan
Working Hours: Monday to Thursday 9am to 5.30pm & Friday 9am to 3.00pm (1 Hour Lunch)
We are seeking a Service Desk Supervisor to join a professional, market-leading, and well-established business. This role is ideal for those looking for a busy leadership position in a friendly, team-based environment.
Key Responsibilities:
1. Oversee day-to-day running of the department.
2. Deliver all service activity in line with KPIs and ensure excellent customer delivery is met.
3. Lead and manage a team of 4.
4. Provide consistency in the team and coach/train/mentor when needed.
5. Build relationships with key accounts.
6. Main point of escalation for any issues (this will be a main escalation point over weekends).
Key Requirements:
1. Strong leadership/management skills.
2. Experience in a customer-focused role or similar.
3. Highly organised with excellent attention to detail.
4. Strong communicator.
5. IT literate.
6. Strong focus on customer satisfaction and long-term customer relationship building.
Full training on the company's products and systems will be provided. The company fosters a professional, people-oriented culture, creating an excellent team-based environment. This is an ideal opportunity for those looking for a valued role driven by exceptional customer service. #J-18808-Ljbffr