We are looking for Customer Experience Officers for a temp to perm position in Truro, to start immediately.
Hours: 35 hours per week (working from home)
Rate: £#removed#/h
Successful candidates will be working in Customer Access & Digital Services and will support the centralisation of the Directorate feedback process.
The main purpose of the role:
1. Delivering consistent responses to residents
2. Investigating and responding to complaints within agreed policies and practices
3. Coordinating and responding to multi-service requests
4. Researching, collating and analysing data to produce reports and presentations
5. Making decisions within own area of work
6. Managing the filing and storage systems
7. Providing support and advice to other members of staff in their feedback-related duties
Experience / Requirements:
1. Proficient in the use of Microsoft package
2. Excellent communication skills
3. Ability to source, analyse and evaluate data to share with colleagues
4. High standards of writing skills with the ability to write customer-centred responses
5. Negotiating and building relationships with internal and external stakeholders
6. Understanding how Local Government works and the sector in which the Directorate operates
7. NVQ or equivalent in a relevant subject, or ability to demonstrate equivalent work-based experience
The closing date for this position is 12/04/2024, with the expectation of a candidate starting immediately.
If you are interested and would like to apply for the role, please send your CV and contact details to Magdalena Uzarowska in response to this ad. CVs will be shortlisted as received, with successful candidates being contacted. #J-18808-Ljbffr