Location : Swindon. Hybrid at least 1 day a week in Office Type : Fixed Term contract or Inside IR35 contract Responsibilities: Customer Support: Provide advanced technical support to customers using MongoDB v6 and v7, addressing complex issues and ensuring customer satisfaction. Technical Expertise: Maintain deep knowledge of MongoDB architecture, configuration, and best practices for versions 6 and 7. Problem Resolution: Troubleshoot and resolve issues related to performance, replication, sharding, and data integrity. Best Practices: Advise customers on best practices for database design, performance tuning, and query optimization. Documentation: Create and maintain comprehensive documentation for troubleshooting procedures, best practices, and customer solutions. Collaboration: Work closely with development teams to identify and resolve bugs, and contribute to product improvements. Training: Provide training and mentorship to junior support engineers and customers on MongoDB features and best practices. Requirements: Experience: 7 to 9 years of experience in database administration, with a focus on MongoDB. Technical Skills: Proficiency in MongoDB v6 and v7, including experience with replica sets, sharding, and backup solutions. Scripting: Knowledge of scripting languages such as Python, Bash, or PowerShell for automation and troubleshooting. Operating Systems: Strong experience with Linux-based systems and familiarity with cloud environments (AWS, Azure, Google Cloud). Problem-Solving: Excellent problem-solving skills and the ability to think critically and creatively to resolve complex issues. Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Certifications: MongoDB certification is a plus and Cloud experience is Additional Advantage. Preferred Qualifications: Additional Databases: Experience with other NoSQL databases or RDBMS. Monitoring Tools: Familiarity with monitoring tools like Nagios, Prometheus, or Grafana. Configuration Management: Experience with configuration management tools such as Ansible, Puppet, or Chef. Work Environment: Team Collaboration: Collaborative team environment with opportunities for professional growth and development. ADZN1_UKTJ