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Customer Service Advisor - Call Centre, Hemel Hempstead
Client: Thrive Homes
Location: Hemel Hempstead, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference:
85bfeaf329b6
Job Views:
6
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
Fixed Term Contract, Maternity Cover (12 Months)
30 hours per week (Part Time)
Are you passionate about delivering exceptional customer service and making a positive impact?
Join Thrive Homes as a Customer Service Advisor and play a pivotal role in providing comprehensive support and guidance to our valued customers.
Utilise various communication channels to ensure that our customers receive the assistance they need.
If you're ready to make a difference and be a customer champion, we want to hear from you!
Responsibilities:
1. Providing a comprehensive range of advice, guidance, and support for our internal and external customers in line with business and team objectives via different channels (digital services, inbound/outbound email, text, phone, and written correspondence).
2. Managing customer expectations in line with Thrive's Service Offer and adherence to policy.
3. Diagnosing repair requests and scheduling work for repairs and home visits for relationship managers and property services.
4. Advising customers on housing and property-related enquiries to achieve resolution at FPOC.
5. Advising both internal and external customers on all housing-related matters.
6. Escalating ongoing issues, H&S, and compliance to ensure the relevant business function is informed.
7. Collaboration and support across the team, Relationship and Property Services, and wider business to achieve resolution of issues.
Requirements:
1. Tangible experience in applying customer service or business administration qualifications is important for this role.
2. Similar experience within a customer service or repairs role is essential; a background in housing would be beneficial.
3. Excellent communication and active listening skills are essential for effectively engaging with customers.
4. Strong problem-solving abilities, including the capacity to analyse complex issues and provide innovative solutions, are a must.
5. A positive, empathetic attitude and the ability to adeptly handle a diverse range of customer interactions while maintaining a high level of professionalism are vital for success in this position.
Join us in making a difference for our customers! Apply today to be a part of our team.
Interview date: To be confirmed
Specific roles within Thrive are subject to a basic DBS check; the successful applicant(s) will be contacted by our People Team if this applies to their role.
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis, we would advise that applications are submitted as soon as possible.
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