Job Title: Customer Service Manager
Job Summary:
We are seeking a highly skilled and experienced Customer Service Manager to join our team at FirstPort (UK). As a Customer Service Manager, you will be responsible for leading a team of customer service professionals to deliver exceptional customer experiences and drive business growth.
Key Responsibilities:
* Lead a team of customer service representatives to achieve exceptional customer satisfaction and loyalty
* Develop and implement customer service strategies to drive business growth and improve customer experience
* Collaborate with cross-functional teams to identify and resolve customer issues
* Monitor and analyze customer feedback to identify areas for improvement
* Develop and implement process improvements to increase efficiency and productivity
* Provide coaching and training to customer service representatives to enhance their skills and knowledge
* Manage customer service metrics and reports to ensure alignment with business objectives
Requirements:
* Proven experience in customer service leadership and management
* Strong understanding of customer service principles and practices
* Excellent communication and interpersonal skills
* Ability to analyze data and make informed decisions
* Strong problem-solving and conflict resolution skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
FirstPort (UK) offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being.
How to Apply:
To apply for this role, please submit your resume and cover letter. Our recruitment team will review your application and contact you to discuss further.