Job Role: Service Manager (Forklift Industry)
Location: Brackley, Northamptonshire
Salary: £55,000-£65,000 per annum
Hours: 8:00-17:00 Monday-Friday – flexible hours available
Job Type: Full time, Permanent
The package:
Company vehicle, fuel card, laptop and mobile phone provided
Remote working potentially available – to be discussed in interview
A fantastic earning potential with scope to progress into Head of Service role further down the line
Scope to increase salary as your take on more responsibilities once fully integrated in the new role
Company wide bonus scheme (upon completion of 6 month probationary period)
28 days holiday including bank holidays
Pension scheme
On site parking
The Duties:
To lead and upskill an efficient service team within the forklift industry, leading both the workshop and field service teams effectively to ensure all breakdowns and servicing is carried out efficiently to generate as much revenue and profit for the company.
Oversee the daily scheduling for the field service team, providing occasional emergency cover when necessary to ensure services are carried out within timescale.
Be the point of contact for customer technical support, diagnosing, documenting and resolving issues where required, taking ownership of customer relationships.
Liaising and working with the service team to actively discuss and implement ways to improve efficiency within the business.
Oversee and take respo...