Vacancy available for a Senior Service Advisor at Lindleys Autocentres in Nottingham, working within our Central Contact Centre.
Start Date: ASAP
Wage: £28,000 - £30,000 (with bonus potential of up to £35,000 OTE)
Working Hours: Monday – Friday, 08:30 – 17:30 & Saturday (Biweekly): 08:30 - 13:00
Previous motor industry experience in a Service Advisor role is required
Why Join Us?
At Lindleys Autocentres, we're more than just a family-run business based in Nottingham. We’re a team dedicated to supporting each other and helping our staff grow in their careers. As a Senior Service Advisor, you'll play a crucial role in ensuring smooth operations across our autocentres while enjoying a supportive and rewarding work environment.
Job Responsibilities & Tasks
* Pricing & Parts Sourcing: Assist autocentres by pricing up work and sourcing necessary parts efficiently.
* Customer Communication: Inform customers about inspection reports, explain required vehicle repairs clearly, and gain approvals.
* Process Coordination: Ensure seamless workflow by organising and managing incoming work requests.
* Supplier Liaison: Communicate with suppliers to order parts, manage stock updates, and maintain workshop productivity.
* Teamwork: Collaborate with managers and technicians to complete key administrative tasks.
* Adherence to Procedures: Ensure compliance with company policies and complete necessary training.
What We’re Looking For
* Strong customer service and communication skills.
* Ability to stay organised and manage a fast-paced workload.
* Confidence in receiving and making phone calls.
* Computer literacy is essential.
* Previous motor industry experience in a Service Advisor role is desirable but not essential.
Perks and Benefits
* Competitive Salary: £35,000 OTE (basic + bonus).
* Work-Life Balance: No Sundays or bank holiday work.
* Staff Perks: Discounts on servicing, MOT, and repairs.
* Career Growth: Opportunities for development and progression within the company.
* Incentives: Long-service loyalty rewards and referral schemes.
* Inclusive Culture: Be part of a supportive, family-run business.
Benefits Include:
* Company pension scheme
* Employee discounts
* On-site parking
* Referral programme
* Company social events
Job Type: Full-time
Pay: £28,000.00-£35,000.00 per year
Additional pay:
* Bonus scheme
* Performance bonus
Benefits:
* Company pension
* Employee discount
* On-site parking
* Referral programme
Experience:
* Service advisor: 2 years (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
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