At Convergence Group, we believe in keeping customers at the heart of everything we do – whether they’re joining us or leaving That’s why we need a detail-oriented, customer-focused, and proactive Cancellations Executive to join our Finance Team and make sure cancellations run smoothly from start to finish. This role is available as a 6 month fixed term contract. A day in the life of our Cancellations Executive: Own the Cancellations Process – Take charge from start to finish Process cancellations smoothly, keep customers and teams in the loop, and track financial impacts to keep everything on point. Keep Finances & Records in Check – Stay on top of cancellation costs, maintain accurate inventory, support sales with key reports, and fix any system hiccups before they become issues. Be the Customer Champion – Make every interaction smooth and stress-free Handle queries with care, keep customers updated, and work closely with CX and Delivery teams for a hassle-free cancellation process. Master Your Toolkit – Use our in house software tools and show your MS Office skills in Excel, Outlook and Word. Smash Your KPIs – Reduce financial risks, keep records flawless, and deliver outstanding customer service with clear, efficient communication. What you’ll need to apply: 2 years’ experience in a similar role (orders, cancellations, or commercial requests). Strong administration & communication skills. A keen eye for detail – accuracy is your superpower Experience working in a fast-paced SME. Proficiency in Microsoft Office (especially Excel). 5 GCSE’s or equivalent including Maths and English Perks of the role: Salary: £25-30,000 (pro-rated for the 6 month FTC). Time off: 33 days holiday (including bank holidays). Enhanced benefits: pension, private medical, income protection & life assurance. Work-life balance: flexible core hours & hybrid working (3 days in Solihull office). Career development: structured learning and growth opportunities. Dog-friendly office – yes, really Why Convergence Group? At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in WAN, LAN, Wi-Fi, and Security solutions, we stand out by revolutionising infrastructure management—making it seamless so our customers can focus on what matters most. With our business booming and poised for significant growth, we’re searching for top-notch people to help us expand and deliver exceptional customer service. Sound like your kind of administration role? Apply Now and be part of our journey CustomerFirst AdminSuperstar HiringNow CG