We are working with a well-established SJP Practice based in Lincoln that is looking to take on a new Practice Manager. We are looking for a candidate who is very experienced in a similar type of role, who is flexible and can effectively communicate with their team. You will need to have excellent problem-solving skills and be able to prioritise your workload whilst working independently or as part of a team.
This will be an office-based position, working in Central Lincoln. We are looking for candidates who have previous experience working within the Financial Services industry as either an administrator or team leader.
Responsibilities:
* Provide high-level technical and administrative support to the Advisers/Practice Manager;
* Deal effectively with queries from clients and other parties through effective communication;
* Be the point of escalation for complex client queries, liaising with the respective adviser, clients and third parties as appropriate;
* Ensure Practice Support Specialists perform their key functions consistently and efficiently through effective people management skills and processes;
* Provide technical support and training to new/junior staff joining the practice;
* Manage holiday bookings for team members;
* Deal effectively with queries from clients and other parties through effective communication;
* Ensure that files are complete with all required client identification documentation and necessary application forms;
* Process applications accurately and record the required management information;
* Progress complex applications with product providers, advisers, clients, and other third parties to ensure that each case completes in a timely manner;
Knowledge, experience and skills:
* Senior administration experience working within an SJP practice or investment/wealth management environment practice;
* Experience in managing workflow, systems and procedures;
* Knowledge of relevant regulations and legislation.
* Experience with client management systems such as Salesforce.
* Experience in managing client accounts and relationships;
* Excellent face-to-face and telephone client interaction skills and ability to build rapport swiftly;
* Experience with Microsoft Office (Outlook, Word, PowerPoint, Excel);
* Strong attention to detail;
* Manages time effectively with the ability to multi-task;
* Keeps calm when faced with conflicting demands and handles these effectively;
* Demonstrates a positive attitude at all times;
* Works well on own tasks as well as on shared goals as part of a team;
* Open to change with a creative approach to problem-solving.
* Professional and confident in dealing with people, working with total discretion at all times