Do you have experience working in a busy customer service environment dealing with both inbound and outbound customer interactions? Are you looking for a new opportunity which allows you to provide a market leading level of customer service, built around excellent product knowledge?
ACO is a leading global provider of innovative water management solutions, specialising in the design, development and manufacturing of high-quality products for the construction industry. With a commitment to sustainable practices and cutting-edge technology, we help our customers manage water effectively, protecting valuable resources and improving the environment.
We are seeking an enthusiastic and motivated Customer Service Advisor to join our team on a Fixed Term Contract, working within the Customer Support Team based in our Shefford Commercial office.
As an ACO Water Management Customer Service Advisor, you will work as part of a highly experienced team dealing with day-to-day customer interactions such as order input, issue resolution and other service-related queries.
To apply for this position, you must reside within a commutable distance to our office in Shefford, Bedfordshire.
About you:
* Proven experience in a customer service role, preferably within the construction industry or a related business to business field is highly desirable but not essential.
* Enthusiastic and motivated to provide market leading levels of customer service.
* Effective problem-solving skills, including great attention to detail.
* Ability to work within a team and thrive in a fast-paced environment.
* Proficiency in, or adept in learning, MS Office applications and ERP software.
We Offer:
* Competitive salary and benefits package.
* Robust induction process with engagement across all aspects of the business.
* Opportunities for professional growth and career advancement.
* Collaborative and inclusive work environment.
* The opportunity to take advantage of our Hybrid Working Scheme which allows you to work from home for up to 2 days per week after your initial induction process.
* Exposure to cutting-edge technologies and innovative solutions.
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