This role and the department are pivotal to the success ful running of the store. The successful candidate will be responsible for ensuring that all communication and action taken enables the C oncierge team to improve, maintain and deliver exceptional service. This role covers all aspects of Front Door greeting services and Front Desk customer support and associated administrative duties. Key responsibilities include but are not limited to: Client Services Exceptional levels of customer service. The Concierge Team is responsible for all first line enquiries through in person greeting, phone, email and instant messaging. Positioned primarily at the Concierge Desk, providing information to clients about the store and our available products. Providing consistently outstanding customer services experiences for all of our visitors. Assisting clients with sales enquiries, stock availability checks and other sales related tasks. Commitment to responding to client enquires in a timely manner in line with our SLA. Producing daily written reports on our client visits and other instore interaction s. First line response to complaints or similar client enquiries where follow up is. Log relevant client data to our client database accurately. To assist with cover on the front door, providing a warm welcome to all clients. To assist on the front door during events, including taking part in planning meetings, greeting invited guests, working closely with press team and store management during the events. Office and Administration Booking and packing shipments to a variety of destinations both local and international. Providing support to store staff in relation to tracking and updates on their shipments, using effective and proactive communication to ensure expectations are met. A ssist ing staff in booking client appointments, and administration of the appointment booking system. Working closely with the wider Concierge and store office team s to process incoming and outgoing shipments related to in-store purchases and VIP clients, if to do so. Ensur ing a high level of attention to detail is maintained with a meticulous approach to standards. To be knowledgeable of all store-wide activities, launches, events and new deliveries. Assist in maintaining concierge spaces are maintained to excellent standards. Maintaining the department’s stationery and non-inventory supplies. S etting up for meetings, and adhoc administration tasks. THE IDEAL CANDIDATE Strong customer service experience. Excellent written and verbal communication skills are essential. A c onfident and proactive approach to handling tasks. Exceptional organizational skills with the ability to multi task in a fast paced environment. Ex perience with Retail Pro and Microsoft suite desirable. A keen eye for detail. Ability to work with in a team. Flexibility to work different shifts. A positive and enthusiastic personality who is willing to go above and beyond to assist the wider store team with and to tackle tasks, big or small, with pride and enthusiasm.