Job Description
Customer Service & Internal Sales Support – Step Up Your Career in a Growing Business!\nLocation: Nottingham - Easily commutable from North Nottingham, Derby, Ilkeston, Heanor, and surrounding areas.\nJob Type: Full-time, Permanent\nSalary: £25,000 - £30,000\nWorking Schedule: Monday – Friday 8am-4pm or 8.30am - 4.30pm or 9am – 5pm flexible across those times (Office based)\n\nAre you ready to take that next exciting step in your career? This is your chance to join a vibrant, fast-paced business where you’ll be right at the heart of the action – without being in a sales role.\n\nThis isn’t a sales position – instead, you'll be a key support to our Sales Account Managers, handling the vital administration and customer service tasks that keep everything running like clockwork. You’ll be joining a friendly, sociable team where development is encouraged, and your contribution really matters.\n\nThis role would also be ideal for someone with an interest or background in purchasing, procurement, or supply chain, especially if you've had experience dealing with orders, logistics, or coordinating with suppliers.
It’s a fantastic opportunity to build on those skills in a new and exciting direction, in a role that still gives you great exposure to the operations side of a manufacturing business.\n\nWhat You’ll Be Doing:\n\nActing as the go-to support for our Sales Account Managers – helping them succeed while you shine in your own right\nHandling customer enquiries – no cold calling, just excellent service and relationship-building\nProcessing customer orders, credits, and invoices accurately and efficiently\nManaging customer accounts in the ERP system and keeping all data up to date\nCoordinating with internal departments to ensure smooth delivery and order fulfilment\nAssisting with resolving customer complaints when needed\nFollowing up on enquiries and helping maintain a high standard of service\nPlaying a key role in supporting both customers and internal teams\nProactively contacting customers to ensure their business needs are met\nObtain, evaluate and process all relevant information to handle product and service enquiries\nProvide pricing and delivery information\nPerform customer verifications\nSet up new customer accounts\nManage customers' accounts within the ERP system\nKeep records of customer interactions and transactions\nWhat You’ll Bring:\n\nPrevious customer service experience in an office setting\nAny previous exposure to purchasing, procurement, or supply chain functions would be a bonus\nStrong organisational skills and high attention to detail\nConfident written and verbal communication skills\nA proactive mindset and willingness to get stuck in\nComfortable using Microsoft Office, especially Outlook, Excel and Word\nPrevious experience within a manufacturing environment is advantageous\nBasic Microsoft Office skills (especially Excel, Word & Outlook)\nGood attention to detail with the ability to work in an organised and accurate way\nPositive approach to customer services\nEnthusiastic & willingness to learn\nWhat’s In It for You?\n\nBonus & profit-sharing opportunities\n25 days holiday + bank holidays\nCompany pension & life insurance\nFlexible hours: 8am–4pm or 9am–5pm\nFree on-site parking\nA lively, welcoming workplace that’s buzzing with energy and potential\nOngoing career progression and development opportunities\nFantastic training and support available to help you succeed in the role\nThis is more than just a job – it’s a brilliant opportunity for someone who enjoys variety, thrives in a team, and wants to grow in a dynamic business that values your support and dedication. Whether you’re coming from customer service, procurement, or operations, this could be your ideal next step.\n\nApply now for immediate consideration and bring your skills to a team that truly values them