Patient Safety Incident Investigating Officer
NHS AfC: Band 7
Main area: General (RGN) and/or Mental Health (RMN)
Grade: NHS AfC: Band 7
Contract: Permanent
Hours: Part time - 27.5 hours per week
Job ref: 395-CC043-25
Site: Phoenix House, Town: Basildon
Salary: £46,148 - £52,809 per annum pro rata plus HCAS
Salary period: Yearly
Closing: 18/02/2025 23:59
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award-winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development because when you are valued and supported, we provide the best care to our patients.
Job overview
The successful candidate will be working for NELFT Patient Safety Incident Team. The team consists of Investigating Officers with diverse nursing and clinical backgrounds, a Family Liaison Officer, and patient safety incident team assistants who undertake an administrative role. The patient safety incidents team embraces the NELFT values and a culture of being friendly and supportive to staff, patients, carers, and families.
The Patient Safety Incident Investigator will lead investigations and reviews of incidents on behalf of the Trust in line with the Patient Safety Incident Response Framework (PSIRF) and Learn from Patient Safety Events (LFPSE). The post holder will conduct thorough investigations into patient safety incidents, using dedicated learning responses and ensuring Being Open principles are applied. They will compile learning outcomes with the relevant team to ensure that the Trust can develop system changes to improve patient safety.
Main duties of the job
The successful applicant will be responsible for ensuring compliance with all statutory reporting requirements, planning and organizing the investigation into patient safety incidents, and adjusting plans or strategies as necessary with the support and direction of the Patient Safety Incidents Team Manager and Head of Patient Safety Incident Team and Risk.
The post holder will prepare and provide all relevant information, lead the investigation process, and delegate tasks as necessary. They will work autonomously as the lead investigator or, where necessary, as the inquiry manager in conjunction with colleagues and escalate identified risks to the manager and relevant service leads.
Identify and review all sources of information related to the incident under investigation and use analytical skills to identify care and service delivery problems.
Ensure a consistent approach to the support of staff involved in coroners’ inquests.
Conduct team reviews to allow the team to contribute to the findings of the final report, in line with the Being Open principles.
Provide training on appropriate learning response methodologies to staff managing incidents requiring investigation.
Qualifications
* Professional registration required
* Degree level educated
Experience in patient safety incidents
* Experience in report writing/conducting patient safety investigations
* Knowledge of PSIRF
Demonstrates skills in supporting bereaved families
* Experience in supporting bereaved families and having challenging conversations
Equal opportunities employer
We are committed to equal opportunities and diversity and positively encourage applications from all sections of the community regardless of any protected characteristic.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
We reserve the right to close this vacancy early should sufficient applications be received.
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