Job description
Overall relationship building, development and administration of a number designated key accounts
Should be able to work under a high degree of autonomy, be self motivated and use initiative
Have a degree of commercial awareness and understanding of the clients business needs and be willing to gain an understanding of a clients business operation and requirements
At annual renewal the Account Manager should research the options available to the client and present these in a clear, concise and timely manner, with the aims of giving the client the best possible service and retaining their business with a view to advising on other products which may compliment the client
Will also assist with other clients as required.
The Account Manager is the client's first point of contact for any changes or queries relating to their account. Any such queries or changes should be actioned promptly and accurately, with clear communication to both the client and the insurer.
Day to day liaison by telephone and email with clients
Actioning client requests
Confirming all action taken to both client and company in writing
Undertaking to keep up-to-date with all company products & services in order to accurately advise clients
Liaise with clients in the period leading up to annual renewal, performing market research where applicable and making appropriate recommendations to clients
Noting all correspondence undertaken with clients on the database
Keeping client d...