Job Title: Connect Membership Officer
Salary: GBP17,756 per annum (GBP17,306 Salary for 21 Hours Per Week + GBP450 Homeworking Allowance)
Hours & Contract: 21 hours per week - Fixed Term Contract Until March 2026
Location: Homebased anywhere in UK with occasional travel to in person events
As a not-for-profit organisation, TACT puts the needs of our children and carers first and looks to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work-life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.
This is an exciting opportunity to undertake a pivotal role as Membership Officer with Connect. The successful applicant will have a strong administrative background with excellent customer service skills and time management. As the first point of contact for Connect, you will have a key role to play in promoting the services of the scheme and encouraging membership and engagement. This will be a fulfilling role as your professional skills will potentially have a direct impact on the success of initiatives and activities provided for the benefit of Connect's care experienced members.
Overall Duties of the Membership Officer will include:
* Being the first contact for promoting the benefits of Connect Membership to potential members.
* Providing assistance and/or signposting for member communications and enquiries.
* Working closely with the Connect Lead and other internal colleagues to create administrative systems and processes supporting membership.
* Data collection and analysis, requiring exemplary record keeping.
* Assisting with organising events and other membership activities.
* Supporting quality assurance processes within the Connect programme by establishing new and/or refining existing systems.
* Working closely with TACT colleagues to enable Connect's strategies and objectives.
TACT offers an excellent employee benefits package including:
* 31 days paid holiday plus 8 annual bank holidays (pro rata).
* Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
* Family friendly policies.
* Homeworking bundle including annual allowance, IT equipment and a loan for home office set up.
* HelpHand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
* An hour a week of live, expert-led activities through the Annual Employee wellbeing Programme.
* Menopause Policy and free Menopause Clinician Appointments.
* Stakeholder Pension Scheme (salary sacrifice).
* Fantastic learning and development opportunities for all roles.
A Standard / Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.
Closing Date: Sunday 9th February 2025
Interview Date: Monday 17th February 2025 (via Microsoft Teams)
Safeguarding is everyone's business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT's commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT's young people.
We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
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