Head of Block Management
* Basic salary between £50,000 and £60,000 depending on experience PLUS bonus of between 10% to 15% on all growth over the existing 1,000 units in the managed portfolio and potentially adding an additional £25,000 to £30,000 to your salary as growth plans are to reach 2,000 units based on the existing growth pattern of 20% year on year and potentially taking the overall salary to £90,000 moving forwards.
* We are currently seeking a highly skilled and experienced Senior Block Manager with a proven track record within the Property Management function of a block or estate management business to lead and mentor a team of 5 Block Managers and Administrative staff.
* You will be responsible for managing a portfolio of residential and commercial blocks currently consisting of 1,000 units in 35 to 40 blocks, ensuring the highest standards of service are delivered to our clients.
* You will develop and implement strategic plans to enhance service delivery and operational efficiency.
Client Management & Regulatory Compliance:
* Build and maintain strong relationships with clients and potential clients.
* Conduct regular meetings (AGMs) and inspections to address concerns and ensure satisfaction.
* Oversee service charge budgets and ensure accurate billing and collections.
* Ensure all health and safety reports across the board are up to date (Compliance with relevant property management laws and best practices).
* Stay updated on industry changes and implement necessary adjustments in operations.
Financial Oversight / Targets:
* Ensure KPI’s are met.
* Ensure financial performance meets targets.
Reporting and Analysis:
* Prepare detailed reports for stakeholders on property performance, financials, and operational issues.
* Analyse data to identify trends and areas for improvement.
Qualifications:
* Minimum of 3 years experience in Block Management.
* AIRPM / MIRPM qualification.
* Strong knowledge of Block Management, regulations and best practices.
* Experience in managing a team.
* Experience in managing a budget.
* Exceptional communication and interpersonal skills.
* Proficient in property management software.
* Someone that can offer outstanding communication, and is passionate about delivering excellent customer service to all clients while achieving the right results.
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