Job summary New Opportunity has arisen in Local Services for: 0.6( three working days) Full time B4 Team Administrator In the Specialist Older Adult Mental Health Services Covering base in Ealing: Sycamore Lodge - Acton & Elm Lodge -Greenford We are seeking enthusiastic and experienced individual, who can work well as part of a team and who can provide a high quality admin support service to a multidisciplinary SOAMHS Team. The ideal candidate will have excellent written and verbal communication, strong IT skills, inter-personal and administration skills with the ability to work flexibly within a challenging environment. Previous experience in using Rio and Microsoft Office is essential. The candidate applying for this role should not require visa sponsorship now or in the future. Main duties of the job The ideal candidate will have excellent written and verbal communication, strong IT skills, inter-personal and administration skills with the ability to work flexibly within a challenging environment. Previous experience in using Rio and Microsoft Office is essential. The roles are varied and duties include: o Creating and maintaining electronic client records. o Audio and copy typing of all clinical correspondence and reports, fast and accurate typing speed is required. o Day to day processing of an effective and sensitive customer service when dealing with direct contact with Service Users, telephone calls and correspondence. Receiving and recording accurate and concise messages, ensuring messages are forwarded on appropriately and timely. oReception cover when needed. About us West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m. The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative. Date posted 28 October 2024 Pay scheme Agenda for change Band Band 4 Salary £31,081 to £33,665 a year per annum pro rata inclusive of 15% HCAS Contract Permanent Working pattern Part-time Reference number 222-LS-OPMHS-189 Job locations Ealing SOAMHS Sycamore Lodge Acton W3 8PH Job description Job responsibilities The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. Job description Job responsibilities The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. Person Specification Qualifications and Training Essential Educated to GCSE standard (grade C/4 or above) or equivalent, including Mathematics and English Or GNVQ Desirable NVQ 3 Experience Essential Administrative experience. Able to demonstrate proficiency in the use of administrative systems and processes Desirable Previous experience within NHS or Local Authority setting. Knowledge and Skills Essential Proficient in Microsoft Software including Excel/Word Understanding of patient information systems Understanding of confidentiality issues Basic knowledge of databases Audio typing skills Experience of diary/clinic management Experience of organising/taking minutes Ability to introduce and maintain efficient office systems. Excellent organisational skills Excellent communication skills Ability to work within a Multidisciplinary Team. Ability to cope with exposure to potentially distressing clinical information Desirable Understanding of mental health issues in Older People Understanding of psychiatric terminology Understanding of Health & Safety issues Understanding of Data Protection Act Experience on PowerPoint Internet and e-mail skills Personal Qualities Essential Motivated to providing the highest standards of care in a changing service Ability to prioritise/cope with pressure Flexible and positive attitude to work and able manage an unpredictable work plan. Flexible, enthusiastic and motivated Non-judgemental attitude Effective team worker and excellent interpersonal skills Desirable Leadership skills Person Specification Qualifications and Training Essential Educated to GCSE standard (grade C/4 or above) or equivalent, including Mathematics and English Or GNVQ Desirable NVQ 3 Experience Essential Administrative experience. Able to demonstrate proficiency in the use of administrative systems and processes Desirable Previous experience within NHS or Local Authority setting. Knowledge and Skills Essential Proficient in Microsoft Software including Excel/Word Understanding of patient information systems Understanding of confidentiality issues Basic knowledge of databases Audio typing skills Experience of diary/clinic management Experience of organising/taking minutes Ability to introduce and maintain efficient office systems. Excellent organisational skills Excellent communication skills Ability to work within a Multidisciplinary Team. Ability to cope with exposure to potentially distressing clinical information Desirable Understanding of mental health issues in Older People Understanding of psychiatric terminology Understanding of Health & Safety issues Understanding of Data Protection Act Experience on PowerPoint Internet and e-mail skills Personal Qualities Essential Motivated to providing the highest standards of care in a changing service Ability to prioritise/cope with pressure Flexible and positive attitude to work and able manage an unpredictable work plan. Flexible, enthusiastic and motivated Non-judgemental attitude Effective team worker and excellent interpersonal skills Desirable Leadership skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name West London NHS Trust Address Ealing SOAMHS Sycamore Lodge Acton W3 8PH Employer's website https://www.westlondon.nhs.uk (Opens in a new tab)