Job Description - Business Process Design & Delivery Manager (25AAOT24D20241010)
Business Process Design & Delivery Manager
Location: Hartford, CT | Chicago, IL | Dallas, TX | Atlanta, GA | Toronto, ON
As AXA XL continues to invest in its end-to-end capabilities, the Business Process Design and Delivery Manager role holder will drive cross-functional/cross-BU programs in the solution design and delivery. Building on knowledge of processes and systems, they will partner with business units, IT, and other functions to ensure the successful roll-out of the initiatives.
Essential Responsibilities
1. Process Design and Implementation: Effective and efficient use of the full suite of Lean Six Sigma tools and techniques to define and analyze current processes and refine/design future processes. This includes identifying training and documentation needs, and implementing sustainable improvement plus continuous improvement capability.
2. General Solution Design: Identifies business solutions to a variety of business problems. This can entail understanding and synthesizing business problems, identifying and documenting solutions/options through workshops and interviews, conducting analyses and documenting deliverables.
3. Project Related Design Definition: Define and document high-level target design and business outcomes. Conduct E2E assessment to ensure all impacted functions and processes are properly considered in the project. Identify resource impacts/needs. Identify and document high-level product requirements, where applicable.
4. Change Management: Applies Change Management tools and methodologies to various projects including impact assessment, roll-out planning, stakeholder management, communication, and training. Manage adoption and transition to BAU.
5. Product Ownership: Expert on specific applications/functional processes. Provides advice and develops solutions on these specific system capabilities and processes on relevant programs.
6. Knowledge Sharing: Share expertise and lessons learned on program executions among Business Solution Design Managers to drive cross-pollination of knowledge.
7. Expected to work independently to drive and deliver solutions on programs with some oversight from Practice leaders or assigned project coaches.
Qualifications and Skills
1. Certified BB from a recognized program with a proven track record of successful application of tools and techniques.
2. Experience in driving projects/programs in the insurance industry and international environment, coupled with other relevant experience.
3. Experience in consulting roles, equipped with various tools and techniques for status assessments, solutioning, visualization, and implementation of various business problems.
4. Effective Change Management skills, experience in assessing change impact and delivering change management activities targeted to various stakeholder groups.
5. Robust capabilities in documenting, visualizing, and presenting design decisions and progress status.
6. Manages defined workstreams independently and considers interdependency with other areas proactively.
7. Influential collaborative skills and experience in cooperating across multiple teams/stakeholders.
8. Good analytical/conceptual skills complemented with effective social/soft skills.
9. Good organizational skills, communication, and presentation skills.
10. Analytical and creative mindset.
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
Location
US-IL-Chicago
Job Field
Project & Change Management
Schedule
Full-time
Job Type
Standard
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