Job Description
🚀 Join the Wowcher Team - We're Hiring a Merchant Success Manager 🚀
Location: Derby (Embrace the office vibes – 3/4 days a week!)
Salary: Up to £60,000 + Benefits
Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK.
We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of this we’ve also partnered with some of the UK’s leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef, Very.co.uk, PrettyLittleThing, Random House, EasyJet and Ocado... to name just a few!
We’re entrepreneurs at heart and love to spot a great deal! If you’re interested in being able to have a major impact on a successful, fast growing company from day 1, then read on!
Your Mission:
The role of the Merchant Success Manager (MSM) is to support our merchants as they transition from sales prospects to active customers and to own the ongoing long-term relationship and ensure that it is mutually beneficial and fully leverages and builds on the opportunity for both parties.
Your Tasks Include:
* Build strong credible relationships with our merchants by supporting them to optimise and maximise their return and internal business value
* Act as the “voice of the merchant” internally and drive improvements across all areas of the business
* Manage merchant integrations and identify and resolve pain points / friction for the Merchant in redemption and product management flows
* Seek out obstacles that are preventing merchants from achieving their goals and find and implement solutions
* Manage a cross functional team that can resolve financial, operational and technical issues.
* Actively organise and manage operational and strategic business reviews with larger merchants
* Develop and maintain a deep understanding of our merchants’ KPIs in each business vertical (goods, local services and travel) and steer internal activities to match these
* Liaise with internal teams to ensure merchants needs are being met; coordinating a regular steering committee and producing minutes, actions and corresponding project plans as required
* Create and maintain merchant collateral to support with all aspects of the post-sales merchant lifecycle.
* Monitor and measure merchant satisfaction and take proactive actions to remedy any concerns
Skills required:
* 2 – 3 years in a similar role possibly in a SAS business
* Preferably some understanding of REST APIs and how to utilise them
* People management experience
* Proven track record working under pressure and meeting tight deadlines
* Proactive, positive, self-starter and team player with a skill for managing a cross-functional team dealing with day-to-day issues whilst continually improving processes
* Capability to communicate effectively and clearly both cross-functionally internally (sales, product, marketing, content, analysis) and to external customers
* Track record of working in a customer-facing environment and developing/driving initiatives to improve performance
* Ability to analyse and digest complex data, draw conclusions and relay them in a manageable, clear and concise way
* Excellent presentation and meeting facilitation skills
* Demonstrable success in thinking strategically whilst executing tactically in a fast-paced environment
* Strong attention to detail
Why Wowcher is your Next Stop:
Our office is like no other - it's a hub of fun and creativity!
🌈 Flexible working - blend office and home for your ideal work-life mix
🌞 25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days)
🍏 Free fruit to fuel your day
🥐 Weekly breakfast feasts every Thursday - Rise and shine! Why not grab a coffee and a pastry to start your morning.
🌿 Wellness Wednesdays (hello, free massages!)
🍹 Thirsty Thursday! drinks and snack trolley - kick back and relax with a cold beer or prosecco
🎮 Games area for some friendly competition
🎁 Benefits platform Perkbox so you can get discount and rewards across the UK!
🎉 Monthly social events – All Bar Wowcher! get to know your awesome colleagues
🎊 Legendary all-company parties twice a year - don't miss out!
🚲 Cycle Scheme and Season Ticket Loan to get you moving
💰 Auto-enrolment pension scheme. Whilst it’s great to live in the here and now, we have to make sure we’re preparing for the future, with up to 10% employer contribution.
🤝 Enhanced Employee Assistance Provider for confidential support and advice
🕶️ Eye Care Vouchers – we’ve got you covered!
💸 Store discounts across the Wowcher website (including travel deals!)
👕 Smart-casual dress code every day!!