Client Support Executive
Join Our Team as a Client Support Executive
Are you a detail-oriented individual with excellent organizational skills? Do you thrive in a dynamic team environment and have a passion for delivering exceptional client service? If so, we have an exciting opportunity for you to join our team as a Client Support Executive.
About Us: Healix is a leading healthcare solutions provider, dedicated to providing top-end client service.
As we continue to grow, we are seeking a motivated and proactive individual to contribute to our success in the role of Client Support Executive.
About the role
Main Purpose of the Job: As a Client Support Executive, you will play a vital role in providing administrative support for all client service activities. Working collaboratively within a dedicated team, your responsibilities will include:
* Data preparation and loading of membership information within the Case Management System for Healthcare Trust, Insured, and Third-Party clients.
* Updating and maintaining membership data with a high level of accuracy.
* Overseeing day-to-day activities of scheme implementation and onboarding.
* Preparing onboarding documents, including FAQs, Table of Benefits, and online booklets.
* Collaborating with the Client Relationship and Clinical teams to ensure scheme wording is appropriate and regularly updated.
* Arranging mail merges and posted communication when required.
* Ensuring prompt and accurate member communication for onboards and renewals.
* Arranging for membership figures to be provided as needed.
* Undertaking other duties as reasonably required by the Client Services Manager and Head of Client Services.
We are looking for a candidate with the following attributes:
* Articulate individual with excellent written and spoken communication skills.
* High attention to detail and organizational skills.
* Ability to work to deadlines with a high degree of flexibility.
* Knowledge of Trusts and PMI would be beneficial.
* Excellent Microsoft Office skills, particularly Word and Excel.
* Good numerical skills.
* Commercial awareness and the ability to escalate potential issues promptly.
* Thorough and careful approach to workload.
* Ability to liaise independently between stakeholders in various departments.
Be a part of a growing company where your contributions make a difference. How to Apply: If you are ready to take on this exciting challenge, please submit your CV detailing your relevant experience.
Healix is an equal opportunity employer. We welcome candidates from all backgrounds and experiences.
Required Criteria
* Good Communication Skills
* Attention to Detail
* Excellent Microsoft Office Skills
Desired Criteria
* Knowledge of Trusts and PMI
Skills you'll need
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