Operational Coach Leeds, LS1
£ 27,682.29
Bonus of up to 20% of annual salary
33 days holiday (including public holidays) rising to 36 with service
Competitive benefits:
* Healthcare plan
* Cash back on dental and optician costs
* Life Insurance
* Employee wellbeing program
* Flexi points and discounts on your everyday shopping to support your financial wellbeing
* Pension plan
* Fitness and Wellbeing discounts
* Generous candidate referral scheme
* Free Breakfast bar
* Casual dress
* Regular incentives and recognition awards
Are you an existing Coach or Trainer looking for a new opportunity within a growing organisation? We are looking for an ambitious Operations Trainer to join our Learning & Development team in Leeds City Centre.
Your new role
As a LanternOperational Coach, you will:
1. Deliver training to new joiners in the Contact Centre, focused on regulatory compliance and fair customer outcomes
2. Upskill existing employees to ensure that customer experiences are quality focused
3. Deliver side by side coaching, o...