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Administrative Support - Anticoagulant Service
Band 2
Main area: Administration Support
Grade: Band 2
Contract: 12 months (Fixed Term)
Hours: Part time - 22.5 hours per week (To be worked over 3 days)
Job ref: 438-PB2390
Site: Chorley and South Ribble Hospital
Town: Chorley
Salary: £23,615 per annum, pro rata
Salary period: Yearly
Closing: 29/12/2024 23:59
Interview date: 06/01/2025
Job overview
Looking for a new challenge? Would you like the opportunity to bring your administrative skills to a patient-facing role where you will be supporting Anticoagulant Clinics within our Trust? If so, this could be the perfect role for you!
The Anticoagulation Service is situated within Pathology at Chorley Hospital. We work across sites at Royal Preston Hospital and within the community at Bamber Bridge Clinic.
You will be guided in your role by a fantastic, friendly team of Specialist Anticoagulant Nurses and Clinic Coordinators. Our aim is to find a conscientious and well-organised individual to support the service. Within this role, you will have patient contact when assisting with clinics; therefore, excellent communication skills, a positive professional manner, and a drive to provide the best possible care for patients are essential qualities.
We can't possibly describe everything in one advert, so we would love you to get in touch and join us for an informal visit to meet the team and find out more about the role!
Main duties of the job
As the Administrative Support for the Anticoagulation Service, you will demonstrate excellent organisational and communication skills. In a polite and courteous manner, you will be responsible for providing an efficient and effective administrative role for the service, with strict adherence to Trust protocols, being aware of the need for confidentiality and compliance with information governance.
You will play a key role in the day-to-day running of the service by performing data inputting, activating and discharging outpatient appointments, managing phone calls, greeting clinic patients, and directing clinic flow.
You must be flexible when working between office-based and clinical environments, able to exercise initiative, and demonstrate a consistently high standard of professionalism. You will need to be a self-motivated individual with proven administration skills, and be open and accessible to provide the required support for queries, advice, and support to patients. Excellent IT skills will be essential in managing your workload to ensure tasks are completed in a timely manner.
Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
Duties to include but not limited to:
* Responding to external and internal telephone queries from staff, patients, and others and referring to the appropriate person.
* Communicating with a range of staff, patients, and visitors to the Trust, utilising a variety of communication methods.
* Data inputting for outpatient anticoagulant clinics.
* Activating and discharging clinic appointments in real time.
* Greeting patients and directing clinic flow.
* Working alongside clinic coordinators to provide administrative support.
* Day-to-day administration duties required for the service.
Person specification
Qualifications and Education
* Educated to GCSE level
* Administrative Skills
* Numeracy and literacy skills
* NVQ level 2 Admin and Clerical
* ECDL or Equivalent
Knowledge and Experience
* Understanding of Information Governance, Data Quality, and Confidentiality
* Previous experience of working with the public
* Previous experience in the NHS
* Experience of Harris Flex and other NHS systems
* Experience with MS Office 365
Skills and Ability
* Good written and verbal communication skills
* Adaptable and flexible
* Good organisational skills
* Ability to work without close supervision in a pressurised environment.
* Ability to deal effectively and appropriately with people at all levels and across different disciplines.
* Attention to detail and accuracy.
Thanks for taking the time to view this advert; we’re looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We’ll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post.
To support you in your application process we’ve created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support, and rewards and benefits. To help you get the best from your application we’ve also put together two guides to help you make your application the best it can be.
We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Use of Artificial Intelligence (AI) when writing job applications
If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for. There is also a risk that it can generate false or misleading information.
AI-generated job applications can often be generic, impersonal, and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.
We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.
Supporting Information
The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill, and experiences align with the requirements and criteria outlined in the job description and person.
Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you’ve navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.
Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.
Working Smarter pledge
We are reminded every day of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.
Secondments
If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting askworkforce@lthtr.nhs.uk
Please note a young person must be in part-time education or training until they’re 18. Therefore if you are under 18 we are unable to employ you on a full-time basis unless it is in an apprenticeship role.
Disclosure and Barring Service checks
If the role you’ve applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently, the charges are - Basic DBS check £21.50, Standard DBS check £21.50, and Enhanced DBS check £49.50. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.
In line with guidance from the United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask-wearing and adherence to social distancing at all Trust sites.
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We look forward to hearing from you soon!
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Rebecca Abram
Job title: Lead for Anticoagulant Service
Email address: rebecca.abram@lthtr.nhs.uk
Telephone number: 01257 245825
Additional information: To arrange an informal visit or chat, please contact via email: rebecca.abram@lthtr.nhs.uk
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