This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Fancy joining the UK's number one Wine Specialist?
Majestic Wine Henley are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!
Who are we?
Majestic is the UK's largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic's key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.
The Role
As a Majestic Trainee Manager, you will embark on a 12-month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager setting you up for future success.
Key Responsibilities
* Drive store performance by maximising sales opportunities and optimising KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
* Deliver exceptional market-leading customer service to drive business growth through customer loyalty & repeat purchases.
* Offer your customers a VIP concierge service, actively contacting them with updates on products and tastings.
* Sell the story not the discount. Share your passion for product with customers through an in-depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
* Take ownership of your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
* Maintain the physical appearance and upkeep of your store both internally & externally.
* Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
* Continuously identify opportunities to make improvements to optimise the operational running of the store.
* Ensure compliance with internal policies, processes and complete mandatory training.
* Take ownership of your own development, utilising the support and resources available.
* Be an example of Majestic's Ways of Working and a source of support for more junior team members.
Knowledge & Skills Required
* Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
* Ability to deliver exceptional customer experience & service to every customer.
* Ability to prioritise and strategically problem solve in high-pressure environments.
* Self-motivated, able to thrive when working alone and as part of a team.
* A can-do attitude with a passion for finding solutions to problems.
* Adaptable and resilient to meet the ever-changing demands of our business.
* Excellent communication and time management skills.
* Wine knowledge is beneficial but a passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
* Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
* Competitive Salary & Performance Bonus.
* Up to 20% staff discount.
* Career development opportunities with excellent in-house training schemes.
* Fantastic incentives that take you around the world to explore our different vineyards.
* A contributory Company Pension Plan.
* Life Assurance (Worth 2 times your annual salary).
* Uniform provided.
* 29 days holiday, including public and bank holidays.
* Invites to wine tasting events.
* Access to Retail Trust which includes: Retail Rewards, discounted e-vouchers, shopping cards, gift vouchers, and support services.
* Company maternity, paternity and adoption leave after 26 weeks.
* Long service rewards.
* Full training provided for your first 3 months, with continued support throughout your career.
* Company sick pay scheme.
Job Specifics:
* Contract: Permanent.
* Hours: 39/45 Hours Per Week.
We look forward to receiving your application! Together we are Majestic! #TWAM
#J-18808-Ljbffr