Customer Service Executive
Plymouth
Part time or full time
£26,000 to £27,000 per annum (FTE)
About Shift
Shift is a rapidly expanding marketplace that’s transforming the logistics industry. We’re on a mission to revolutionise how goods move from point A to point B, leveraging innovative technology to deliver smarter, faster, and more efficient delivery solutions. Trusted by some of the most well-known brands, Shift powers cutting-edge logistics that enhance convenience and flexibility for all users.
At Shift, you’ll join a dynamic, forward-thinking team committed to redefining logistics and unlocking new opportunities in an ever-evolving market.
Overview of the role as a Customer Service Executive:
This is an exciting opportunity to play a vital role in enhancing our customer experience. As a Customer Service Executive, you'll not only help solve immediate issues but also contribute to shaping long-term improvements. If you're passionate about problem-solving and thrive in a collaborative environment, we’d love to hear from you!
Responsibilities as a Customer Service Executive:
* Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
* Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
* Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
* Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
* Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
* Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions.
* Act as a dedicated point of contact for customers using our delivery services, ensuring high standards of satisfaction.
* Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
To be successful as a Customer Service Executive, we are looking for the following attributes and experience:
* Ability to handle customer queries with professionalism and clarity.
* Strong verbal and written communication skills to effectively convey information and ideas.
* Proven track record of strong problem solving with a proactive mindset.
* Excellent organisational and time management skills to meet targets and deadlines.
* Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
* Strong analytical skills to identify trends and develop actionable insights for process improvement.
* Ability to work independently and manage multiple priorities in a fast-paced environment.
* Familiarity with delivery services or logistics is a plus but not essential.
Why join Shift?
* Plenty of benefits such as 33 days annual leave (FTE) and enhanced MAT and PAT pay
* At Shift, we’re all about personal growth, development, and creating opportunities
* Collaborative working environment, working within cross functional teams across the business group
* We are focused on finding solutions for our customers, drivers and partners through the use of technology
* Ambitious, flexible and challenging culture
* You will have a direct impact on the growth of the business – we will always need and want you to bring ideas to the table!
If you have the drive and determination to make an impact on a growing business, apply now!