Due to the expansion of our Customer Services department, we are looking for a Customer Services Co-ordinator to join our team. Our Customer Services department is a busy and fast-paced environment. Building and maintaining relationships with customers and contractors is the key to succeeding within this role.
Job Type: Full-time 8:30am – 5pm
Pay: £22,000.00-£24,000.00 per year depending on experience
We want to speak to you if:
* You have excellent communication skills – both written and verbal
* You are able to work independently and as part of a team
* You are extremely organised and able to work to deadlines
* You are willing to ‘jump in and help’ as required
* You thrive in a busy, ever-changing working environment
* You have experience of working in a customer services environment
* You have good IT skills
Key responsibilities:
* Answering calls
* Responding to emails
* Arranging appointments with customers for technicians to attend as required
* Carrying out weekly reports for contractors in relation to outstanding works
* Issuing weekly updates to both customers and contractors
* Adding information and updating tickets as required on our CRM system
If this sounds like the role for you, then we look forward to hearing from you. Please email lesley.bird@genesis-homes.co.uk with your C.V and covering letter.
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