An excellent opportunity has arisen for a Medical Receptionist to join our friendly Practice Team.
We are currently seeking to employ 1-2 full or part-time candidates. The suitable candidate will be required to cover one early morning at 7:30 AM and one late night at 6 PM per week.
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information, and assisting patients as required.
To act as the central point of contact for patients, distributing information, messages, and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
About us
Pelaw Medical Practice is a well-established GP Practice, offering outstanding care to our patients and staff. We also work collaboratively with our Neighbouring Practices, Community & Voluntary Sector Colleagues, to support and deliver services to our patients in the community.
We are a GMS Practice with a practice list size of 5400 patients. Fully computerised with EMIS Web Clinical System. High QOF/Enhanced Service achievers. CQC Rating overall good.
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
1. Maintain and monitor the practice appointment system
2. Process personal, telephone, and e-requests for appointments
3. Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
4. Signpost patients to the correct service
5. Initiate contact with and respond to requests from patients, team members, and external agencies
6. Clinically code data on EMIS Web
7. Photocopy documentation as required
8. Data entry of new and temporary registrations and relevant patient information as required
9. Input data into patients' healthcare records as necessary
10. Direct requests for information, i.e., SAR, insurance/solicitors letters, and DVLA forms to the administrative team
11. Manage all queries as necessary in an efficient manner
12. Carry out system searches as requested
13. Maintain a clean, tidy, effective working area at all times
14. Monitor and maintain the reception area and notice boards
15. Support all clinical staff with general tasks as requested
Person Specification
Experience
* Experience of working with the General Public
* Experience of working in a healthcare setting
Qualifications
* Educated to GCSE level or equivalent
* GCSE Mathematics and English (C or above)
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