At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position
An exciting opportunity has arisen for an analytical individual to join our Insurance Broker Accounts (IBA) team who work closely with Lockton’s clients and insurance underwriters to carry out the reconciliation and management of client money.
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
Key responsibilities of the role
* Responsibility for making premium payments (PPWs) to insurance underwriters to deadlines.
* Daily prioritisation and escalation of pending or suspected NOC activity liaising with all key stakeholders to ensure timely resolution. Review and diary management of mismatches and escalation of differences to the business to ensure timely resolution.
* Deliver exceptional client service (external and internal) by acting as a liaison for our clients or insurance underwriters – constantly work to improve and strengthen relationships and review processes to mutual benefit including instigating key insurer partnership meetings.
* Responsibility for the reconciliation of accounts by working with clients, insurance underwriters, and brokers to ensure funds are collected, and ability to work efficiently in a fast-paced environment.
* Manage query escalation to Lockton’s broking divisions and within IBA, ensuring compliance with internal procedures and external regulatory requirements.
* Housekeeping, data, and record management. Maintain tracking systems and reports and ensure accurate data and record management.
* Comply with internal procedures and external regulatory requirements and escalate issues to senior management.
* Dealing with credit control requests from insurers and providing responses on settlement.
* As required, involvement in the review and testing of internal processes and systems. This will include keeping up to date with market changes and assisting with testing for the Blueprint 2 London market changes, Brokersure, A4B and Sector systems.
Qualifications
Candidate requirements:
* A good understanding of the general and legal principles applicable to insurance in particular FSA client money rules.
* A working knowledge of the computer desktop software provided by Lockton including Microsoft Office suite, Excel, Brokersure BE/EA, Power BI, Sector and A4B.
* Good numerical ability and an analytical mindset
* Ability to achieve set individual and team goals and objectives.
* Ability to communicate effectively and professionally both verbally and in writing to maintain positive and successful business relationships with Lockton colleagues, our clients, insurers and other third-party providers representing Lockton in the highest professional manner.
* Ability to compile, analyse and interpret financial information and data to facilitate decision making, with excellent attention to detail.
* Analytical and problem-solving skills, including research and investigation.
* An understanding of cash collection/payment processes is desirable (such as general insurance accounting and client invoicing).
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
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