Job overview An opportunity has arisen to apply for a role as Support Worker within the Wirral Complex Needs Service. The Complex Needs Services (CNS) plays a role in delivering mental health care for adults with personality-based difficulties and complex trauma. The post-holder will be part of a team that helps co-ordinate and implement direct and indirect psychological care to our client group, whilst also helping to support the wider system that works with our clients. The post-holder will join a supportive and friendly team which includes multi-disciplinary professionals. Supervision will be provided frequently and it would help if the applicant has knowledge and skills of working with personality based difficulties and complex trauma. CNS value innovative practice and look for candidates who can support ideas for service improvement and development. We are looking for someone who can contribute to the vision for the service, working closely with colleagues in different parts of the system, including primary care and the third sector services as part of the wider support for clients. The post is full time. Main duties of the job The Support Worker role will help service users within the community to achieve desired goals in line with their care plan, helping them access wider services of support and enabling a strengths based approach to recovery under the guidance of a registered mental health practitioner within the team. Psychological approaches are highly valued within our team and the Support Worker role may aid in the delivery of the skills based interventions within a group setting as well as a one to one basis. The role may also require supporting clients on the waiting list to 'wait well' ahead of commencing therapeutic interventions. The post holder will establish and maintain effective communication and appropriate working relationships with colleagues, service users, carers and other health and care professionals and provide information and advice to service users and their carers. The role requires an awareness of clinical governance and risk management. The post holder will engage in clinical discussions and reviews providing clear, concise verbal reports and reporting incidents through Datix forms as required. Working for our organisation CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries. Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall. CWP is committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences. To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This programme welcomes you to CWP and provides you with information and training to support you in your role. We welcome applications from people who have direct experience of accessing our services. Detailed job description and main responsibilities Please download a copy of the job description for full details. Recruitment selection processes are based on competence (see Person specification) and values. CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it. Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’ Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trust’s Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website https://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email – cwp.recruitmentnhs.net or by calling 01244 393100. If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’ CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Silver’ award with the MOD Defence Employer Recognition Scheme (DERS). Person specification Qualifications Essential criteria NVQ Level 3 or equivalent knowledge and experience Desirable criteria Attended KUF training Knowledge & Expertise Essential criteria Basic risk and mental health assessment Record keeping Desirable criteria Delivery of brief interventions for healthy lifestyle promotion: - Smoking cessation - Alcohol reduction - Healthy eating - Activity and exercise Experience Essential criteria Experience of mental health difficulties – either lived experience or as a lay or professional carer. Desirable criteria Experience of working within a community care setting Experience of working with small groups