Customer Services Exec
c.£25k - Doncaster - Mon-Fri
Customer Services Exec Duties:
1. Processing orders and answering customer queries via email and over the phone.
2. Communicating effectively with customers on the status of their orders - usually via email as the customers are worldwide.
3. Ensuring orders are inputted accurately; to do this, you will liaise regularly with colleagues in most departments including sales, warehousing, and purchasing.
4. Resolving queries and complaints, mostly via email.
Customer Services Exec Requirements:
1. Excellent administration and data inputting skills, especially with Excel.
2. Experience responding to queries quickly and thoroughly.
3. A keen eye for detail, being methodical and accurate, with the ability to prioritize activities as there will be times with many tasks requiring attention.
Company Overview:
A growing and constantly developing manufacturer and supplier that believes providing the best customer service ensures long-term maximum sales. The first contact is via the orders that come through email, which can be very detailed and need to be inputted accurately.
This role will suit a data lover who also enjoys speaking with customers.
Benefits of the Customer Services Exec Role:
1. Salary: c.£25k depending on skills, abilities, and experience.
2. Hours: Mon-Fri; 7.30am-4.30pm Mon - Thurs, finishing at 4pm on Friday.
3. Holidays: 25 plus statutory holidays.
4. Getting there: Free onsite parking, close to a bus route.
5. The future: Solid and growing client base, full order book, longevity, and stability.
6. Environment: A family-owned business with an employee-first approach.
Travail Employment Group is operating as an employment agency.
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