We are:
Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement, development and empowerment.
The role involves ensuring company debt risk is kept to a minimum by pro-actively calling customers to negotiate recovery of outstanding payments, liaising with external debt collection agencies and driving overall debt reduction thus limiting financial loss to the business.
You’ll be:
* Proactively manage and report on portfolio of accounts in arrears to reduce.
* Liaise with debtors and reach settlement agreements on best possible terms
* Negotiating agreements/payment plans where appropriate with debtors
* Build excellent customer and stakeholder relationships, both internal and external.
* Achieve targets and KPIs.
* Making outbound and taking inbound calls from customers
* Assisting with debt collection related processes
* To use own initiative and work within the framework set by the policies and in accordance with agreed collection procedures to ensure the timely collection of outstanding debts
Experience:
* English & Maths Grade C/5 about above
* Excellent listening skills and be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer's needs
* Excellent communication skills
* Telephony experience desirable
* Effective Communication Skills.
* Efficient Problem-Solving Skills.
* Proactive, with a focus on customer satisfaction
* Experience in debt recovery/ credit control is ESSENTIAL (at least 1 year)
* Hardworking and dedicated attitude
* Excellent written and verbal communication skills
* Resilient - able to deal with difficult/potentially rude customers
* Experience working in an office environment and speaking to clients on the phone
* Able to prioritise workloads and assume responsibility for the completion of own duties in a professional manner and manage own workload
What’s on offer?
* £27,000 starting salary plus uncapped OTE
* Offices on Grey Street which is the UK’s most Instagrammed street
* Benefits package which is second to none covering health care, pensions, enhanced annual leave. Employee assistant programme 24hrs access to GP
* 25 days holiday leave +8 days bank holidays
* Company Socials
* Regular Sales incentives for top performers
* Personalised career path