Are you an experienced Support Manager looking for an exciting and challenging role within a growing business?
Responsibilities:
* Responsible for day-to-day management on the telecommunications support function, ensuring customers receive exceptional customer service.
* Make sure the team is proactively working towards meeting/beating SLAs.
* Delivering daily, weekly, and monthly MI reporting to present to SMT and to customers when required.
* Work on strategy and forecast whilst reporting to the board how you are achieving against the plan.
* Ensuring that process documentation, work instructions and other ISO 9001 and ISO 27001 policies are adhered to and maintained.
Requirements:
* Excellent verbal and written communication skills to interact with various stakeholders.
* Problem solving skills and the ability to anticipate issues and solve problems proactively to ensure customer satisfaction.
* A high level of discretion and integrity and the ability to handle sensitive information with discretion.
* Proven experience as a manager/senior within an IT or Telecommunications business.
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