37.5 hours per week, over 5 days Mon-Fri. Based within the Reception Team. Job responsibilities The following are the core responsibilities of the Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Reception Manager is responsible for: This role is responsible for the day-to-day supervision and support of reception health navigation staff Ensure all information is secure and confidentiality of information is always maintained. Overseeing the reception operations of the practice, ensuring staff achieve their primary responsibilities Working with the Practice Manager and Deputy Practice Manager to line manage all reception staff, support staff development, provide guidance and direction and ensure staff are up to date with mandatory training Completing staff appraisals as required Be responsible for day-to-day sickness reporting and return to work interviews for the reception team With the Management Team, identify and deliver team training where required Preparing the reception staff weekly rota in a timely manner, ensuring adequate cover across sites Providing support and guidance to the Reception team during busy periods Answering incoming phone calls, transferring calls or dealing with callers requests appropriately when needed Inputting data into patients healthcare records as necessary Assigning and monitoring online consultations as necessary Reviewing and updating all reception policies and procedures as required Supporting the management team in the compilation of practice reports and the practice development plan Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation Fostering a positive team environment and encouraging professional development Holding regular minuted meetings with Reception staff as agreed with the Practice Manager/Deputy Practice Manager Attending other team meetings as required Providing initial guidance and advice to patients who wish to verbally complain Acting as one of the building fire marshals, ensuring evacuation lists are current and that the visitors log is used appropriately