Location: Mercure Exeter Southgate Hotel, Exeter
Salary/Benefits: £13.43/hour
Contract type: Contract
Hours: Full Time
Shift pattern: 6AM-3PM / 3PM-11.30PM or according to business needs
Posted date: 02/12/2024
Would you like to work for a company that gives you:
* £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
* Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities – “Hotel specific”
* Stays in our hotels at discounted prices
* Even free stays in our hotels as one of our rewards & recognition incentives
* Opportunities for your personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
Does the below sound like you?
* Passionate and willingness to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hard working
* Good organisational / time management skills
* Resilient, creativity, able to multitask and can work under pressure
* Good command of English language to enable communication with the team
* Good communication and excellent grooming standards
* Ability to work morning, afternoon/evening, and weekends
* Deliver exceptional customer experiences all the time
Klarent Hospitality are recruiting for a Food & Beverage Supervisor
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
The Role:
* Food & Beverage Supervisor motivates the team and leads by example
* Assist the Management team and the Food & Beverage Manager in the smooth operation of the department
* Support and deliver training to team members, actively developing the skills and knowledge of their team
* Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively
* Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction
* Work and cooperate with colleagues to always enhance the guest experience
* Continually develop new knowledge and skills to ensure best practice service delivery
* A thorough knowledge and consistent delivery of the company standard operating procedures in the department
* Food & Beverage Supervisor will have strong knowledge of the Hotel’s products: Food & Beverage and auditing procedures
* Ensure the department is always prepared for business and forthcoming days service
* Communicate and cooperate with all colleagues in all departments
* Ensure there is a high standard of personal hygiene and personal presentation throughout the team
* Ensure all Health & Safety/Food safety compliance are adhered to. Report any hazard, accident, loss, or damage to management
The 4-star Mercure Exeter Southgate Hotel is supremely located in the heart of Exeter; the contemporary 4-star hotel is in walking distance to all the main attractions within the city centre. The hotel has flexible dining options suiting all tastes and occasions whether you are coming for business or leisure. The hotel features a spa facility, with an indoor heated pool, sauna and fitness room.
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