An exciting opportunity has arisen to join the Quality Improvement & Safety Team at The Mid Yorkshire Teaching NHS Trust.
We are looking to recruit a Quality and Safety Specialist to join our team. As part of the Trust Quality & Safety Team, the post plays a pivotal role in developing an organisation-wide approach to continuous improvement.
This post is open to registered professionals such as Nurses, Midwives, and Allied Health Professionals.
Main duties of the job
The primary focus of the role is to equip the clinical workforce and support front line nursing, midwifery & allied health professional staff to constantly assess the status of the care provided and to use evidence-based methods and tools to continuously improve the quality of care and outcomes for patients. In particular, initiating and sustaining improvements around pressure ulcers, patient falls, nutrition and hydration, patient experience, and clinical effectiveness.
The successful candidates will be enthusiastic and motivated with some experience of quality improvements in an acute/community setting; however, full support will be available to undertake any additional education and training related to the post. This is an excellent opportunity for a highly experienced Registered Nurse, Midwife, or Allied Health Professional who has the skills and ambition to develop their career within quality improvement and safety.
Interviews are scheduled for 20th/21st January but may be subject to change.
Please note, this post may close once we have received sufficient applications.
About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients' homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Job responsibilities
Communication
* Establish and maintain effective communication with staff at all levels, patients, carers/relatives, and volunteers to ensure timely exchanges of information and appropriate relationships to achieve a culture of continuous improvement.
* Communicate and explain complex qualitative and quantitative data from a variety of patient experience sources providing advice on interpretation of the information being presented.
* Liaise with NHS England and external contractors on queries, issues, and new national guidance.
* Work alongside the communications team to ensure information and improvements relating to patient experience are shared in line with national guidance including publicising and updating information on the Trust website, intranet, and via social media.
* Act as an innovative, enthusiastic role model providing leadership and challenging boundaries to enhance and support the patient journey.
Knowledge and analytical skills
* Analyse and interpret quantitative and qualitative data, and undertake thematic analysis of comments to identify themes for improvement, notifying committees, Divisions, and teams in a timely way, of themes and trends in patient experience feedback.
* Use specialist knowledge in patient experience and quality improvement methodologies to engage staff in planning and co-designing improvements in patient experience, providing detailed advice and guidance.
* Produce regular patient experience reports, communicating statistical data orally and in writing with a range of committees and stakeholders using a variety of methods.
* Work alongside the Interim Head of Clinical Quality and Effectiveness and Head of Patient Experience to triangulate patient data with other sources of data to ensure staff have access to relevant and timely patient experience local and national data.
* Clinically, as a health professional, the postholder will work clinically and provide frontline care as required in order to directly support, observe, assess, and effectively influence clinical practice and its impact on patient and carer experience.
Project and improvement work
* Lead and support the implementation of a number of patient improvement projects, effectively engaging, collaborating, and consulting with key stakeholders and service users.
* Promote and support quality improvement activity within Divisions and teams increasing the involvement of staff and the public in service developments and improvements.
* Support the development and implementation of relevant policy/guidance relating to patient experience which impacts across the Trust.
* Support the Interim Head of Clinical Quality and Effectiveness and Head of Patient Experience in the development of creative approaches to sharing lessons learnt.
* Sit on/attend relevant groups undertaking administrative tasks and contributing papers, reports, and survey results.
* Contribute to the population of evidence for Care Quality Commission (CQC) reviews.
Coordination and planning
* Co-ordinate and further develop the national FFT initiative for the Trust in line with national guidance to ensure the Trust achieves national and local targets and regulatory requirements.
* Plan, design, support, and implement surveys and clinical audits, monitoring and benchmarking standards of care to identify opportunities for improvement in patient experience.
* Support the Interim Head of Clinical Quality and Effectiveness and Head of Patient Experience meet the requirements of the nationally mandated patient survey programme and other national patient experience requirements.
* Initiate and develop innovative ways to gain and promote patient and public involvement taking into consideration age, cultural, and language differences (including shadowing patients, interviewing, engaging carers, etc.).
* Support and empower patients, relatives, and carers to participate in co-design of patient experience improvements promoting people's equality, diversity, and rights.
Training and presentations
* Prepare and present presentations providing expert advice on how to develop and implement appropriate quality, safety, and patient experience research methods, interpret survey results, and develop action plans to a variety of audiences.
* Assist in the planning and facilitation of workshops to support the development and implementation of actions to improve patient safety and experience.
* Organise and participate in the delivery of education for staff and facilitate study days as appropriate.
* Disseminate good practice by pursuing opportunities to present work at national conferences or via publications.
Staff Management
* Provide effective management and leadership including staff management responsibilities such as appraisals, managing sickness, performance and conduct issues, and responsibility for the effective recruitment and deployment of staff.
Person Specification
Experience
* Knowledge and experience in undertaking systematic approaches to quality improvements.
* Good keyboard and computer skills with ability to use a variety of methods to interrogate both quantitative and qualitative complex information and present this information in a meaningful way.
* Experience of working with groups.
* Professional report writing.
* Experience of delivering education programmes to colleagues.
* Knowledge and experience of patient experience feedback methodologies.
* Working with managers and teams delivering training and support to groups.
* Experience of leading innovation and change.
Personal Attributes
* Able to work under pressure to meet deadlines.
* Ability to manage conflict.
* Excellent verbal and written communication skills.
* Able to work with both service users and colleagues.
Skills and Abilities
* High level IT skills using Microsoft software including setting up and interrogating databases.
* Analysing and presenting data in a meaningful way.
* Excellent communication skills both verbally and written with the ability to deal with complex queries and complaints.
* Problem solving and decision making, consulting and negotiating skills.
* Attention to detail and accuracy.
* Excellent time management skills, including the ability to manage frequent interruptions and changing priorities.
* Ability to work unsupervised and flexibly, being a good team player.
* Motivational skills with the ability to persuade staff of the benefits of the project.
* Ability to overcome barriers using a range of approaches.
Qualifications
* Registration with the appropriate professional body (NMC/HCPC).
* First degree in health-related subject or equivalent.
* Evidence of continuing professional development.
* Postgraduate qualification in relevant area of practice/commitment to undertake degree programme.
* Evidence of MSc level study or working towards.
* Recognised teaching and assessing qualification.
* Quality Improvement training.
Knowledge and Awareness
* Understanding of the national quality and patient experience agenda.
* Awareness of own limitations.
* Knowledge of how to maintain confidentiality.
* CQC regulatory requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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