Harvey Group Practice are looking for an enthusiastic and dedicated reception manager to join our busy GP practice on a full time basis. Nestled in the heart of the historic city of St Albans, Harvey Group Practice is a well-established and welcoming training centre. Our ethos, encapsulated in the motto 'We Care', permeates every aspect of our work. Main responsibilities will include; Act as primary point of contact in reception for clinicians. Oversee the reception team, including hiring, training, and scheduling staff to ensure a professional and welcoming environment. Ensure that all visitors are greeted promptly and courteously, addressing inquiries, resolving complaints, and ensuring guests feel welcome. Manage administrative tasks such as booking appointments, handling phone calls, and maintaining records. Ensure that front desk procedures are followed efficiently. Liaise with different departments to ensure smooth operations and resolve issues as they arise. Ensure the reception area is clean, organised, and stocked with necessary materials such as brochures or promotional materials. Coordinate routine personnel administration including the monitoring of annual leave, sick etc. Hold reception meetings, out of hours if necessary. About the Candidate The ideal candidate will have a proven track record of managing a reception team in a healthcare environment, with specific experience in GP practices. Other experience, skills and attributes are required; Supervisory or management skills. Ability to teach or train others, knowledge of EMIS web desirable. Good verbal and written communication skills including running of team meetings. Previous customer care experience. Experience of working in a team and accepting responsibility. Experience in managing/supervising and motivating people to achieve results. Experience in working in a fast moving and changing environment. Able to multi-task effectively. Honest, enthusiastic and confident. Passionate about patient/customer service and your team. Encouraging and supportive. About Us Harvey Group Practice is a thriving GP practice known for its commitment to providing high-quality healthcare services to the community it serves. We thrive on producing: Comprehensive Care: The practice offers a wide range of primary care services to patients of all ages, from infants to seniors. Whether it's routine check-ups, chronic disease management, acute care, or preventive health screenings, patients can rely on the Harvey Group Practice for comprehensive and personalised care. Experienced Team: The practice is staffed by a team of experienced and dedicated healthcare professionals. Patient-Centred Approach: At the Harvey Group Practice, patients are at the heart of everything we do. The practice emphasises building strong relationships with patients based on trust, respect, and empathy. We take the time to listen to patients' concerns, address their needs, and involve them in decision-making regarding their health and treatment options. Overall, the Harvey Group Practice is renowned for its excellence in healthcare delivery, patient-centred approach, and commitment to improving the health and well-being of the community it serves. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.