We have two contact centres, one based in Ealing and one in Basildon and regularly recruit for these roles. If you are interested in being in our Talent Pool, we will complete an initial review of your suitability and contact you when vacancies arise to explore if you are interested.
Do you remain calm, kind and helpful in customer service? Are you organised, a strong communicator and able to connect with people of all backgrounds? If so, you could be a Contact Centre Advisor here at Peabody, helping our residents to arrange repairs, giving appropriate advice and information and dealing with household related enquiries.
You'll be the first point of contact for all residents contacting Peabody. Your approach is to prioritise a ‘right first time’ resolution for our residents and you’ll be equally strong working with residents over the phone, on email or over web chat. With excellent organisation and administration skills, you’ll pay lots of attention to ensuring you’re recording information accurately so we can deliver an efficient and effective service for our residents.
At Peabody our purpose is to help people flourish. We have a number of benefits for you working at Peabody, including 30 days’ annual holiday plus bank holidays
Here are just a few of the benefits of working at Peabody:
1. 30 days’ annual holiday, plus bank holidays
2. two additional paid volunteering days each year
3. flexible benefits scheme, including family friendly benefits and access to a discount portal
4. 4 x salary life assurance
5. up to 10% pension contribution
6. the opportunity to broaden your skills and enhance your professional development